Wendy's

3.4
1342 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
327 West Mckinley, Mishawaka, IN
46545, United States

Hours

Reviews

3.4
1,342 reviews
5 stars
445
4 stars
294
3 stars
185
2 stars
131
1 star
287

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or stale food, with several instances of incorrect orders and unsatisfactory meal preparation.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful responses to complaints.

Staffing Problems

Customers noted that the location is often understaffed, leading to delays and disorganization in service.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms, was frequently criticized, with reports of unsanitary conditions.

Positive Experiences

Some customers praised specific staff members for their friendliness and helpfulness, indicating that good service does occur occasionally.
  • AS
    Amy Smith
    Nov 8, 2025
    1.0
    Needed to add another item to order and the person at the first window couldn't or wouldn't add the item. He was on his phone and didn't seem to care about working. Manager made it right. However, the other staff seemed more concerned with their phones they customer service. Also overpaid so definitely a scam going on in that place.
  • GW
    Greg Wilfing
    Nov 2, 2025
    1.0
    THE WORST Wendy's i ever been to. Ask for chocolate frosty and paid for it, they said machine is empty. It's midday and no frosty. Person at counter could not give a refund, had to get the manager that was OUTSIDE smoking a Hooter, she smelled like it, got the refund and got the he'll out of there. NEVER TO RETURN.
  • CA
    Cindy Anderson
    Oct 14, 2025
    2.0
    Food not fresh
  • TN
    Travais Nekvasil
    Oct 12, 2025
    4.0
    I give four stars because the only person was working was the the gentleman in the drive thru! Others ignored me and was on their phones! You're paying them just to stand there...and grown people want to work!
  • BR
    Brandon Runyon
    Sep 14, 2025
    1.0
    Stopped by to grab some food after work and got in a line of 3 cars. Sat there waiting for few mins before I realized it’s 9:47 and all the employees are outside staring at the drive through. I get everyone needs a break but gosh dang man, you only had 15 mins left till closing. If your out of food or not serving people for the rest of the night, tell people instead of watching everyone line up.

Frequently Asked Questions About Wendy's

Is 611 - Mckinley Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.