Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Feedback indicates a significant inconsistency in customer service, with some employees praised for their friendliness while others are reported as rude and dismissive.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues such as cold or undercooked items, incorrect orders, and stale ingredients.
Speed of Service
Numerous reviews mention slow service times, particularly in the drive-thru, with some customers experiencing long waits even when few patrons were present.
Cleanliness
While some customers noted clean dining areas, others reported unsanitary conditions and a lack of attention to cleanliness.
JJ
Jeremiah
5 days ago
1.0
Terrible service. Such rude staff with attitudes.
AD
Ashlee Dalrymple
Jan 4, 2026
5.0
Such great customer service tonight. Very friendly and made sure I had all of my food before I left!!
KC
Kile Copley
Dec 31, 2025
1.0
Don't know what happened to this place but they went downhill fast my order was completely wrong I ordered a ham and melt and ended up with some chicken patty covered in lettuce so check your orders they can't get it right either seems to be a common thing with food places on McKinley
MM
M Mathews
Nov 15, 2025
5.0
The service here is top tier. I was confused with my order and they were super understanding her patience was unmatched.
QR
Quentin Reid
Nov 11, 2025
1.0
If I could put a zero star I would that's why I left all the other zero I went here twice in the past couple months first time lady was very rude felt rushed second time I went back only because I was in the area hoping it was somebody else working nope same lady and didn't really get her name but come to find out she's the manager smh same rudeness same thing felt rushed when I got home my food was still red in the middle at that point I was over it now I will never ever ever ever go back to Arby's on McKinley