Numerous reviews highlighted rude and unprofessional staff, with several customers expressing dissatisfaction with how their complaints were handled.
Food Quality
Customers frequently reported issues with cold, old, or incorrect food orders, leading to a negative dining experience.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors, contributing to an overall poor impression.
Wait Times
Many customers experienced long wait times in both the drive-thru and dining areas, often leading to frustration.
TH
Tricia Hall
Jan 2, 2026
5.0
The cleanest Dairy Queen we've went to. Staff were courteous and friendly.
MH
MaKayla Hart
Nov 30, 2025
1.0
So I ordered food tonight with my husband and after waiting 30 minutes and communicating with the DoorDash or being told that they were taking a little bit longer on our food and we finally get our food from the DoorDash. This is what I open my box too, no fries, cold chicken tenders and half ass put together Food. I called The store and spoke to the assistant manager, and he was extremely rude had no empathy for me and didn’t want to fix the issue. He just told me if I would listen to him that I could come in tomorrow and speak to the main manager Josh don’t go to this Dairy Queen. Don’t waste your time. Don’t waste your money. Honestly this Dairy Queen should be shut down.
WG
Watsonlay Georges
Oct 13, 2025
5.0
Good experience
DT
Darius Tate
Oct 1, 2025
1.0
Old food. Hard tenders. My kids didn’t even eat their meals because of this. I wasted my money and still had to feed them when I got home.
Not to mention I got a blizzard and they didn’t flip it.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Middlebury, IN?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Sunday through Thursday, and stays open until 11:00 PM on Fridays and Saturdays.
Where is Dairy Queen Grill & Chill located?
It is located at 416 N Main St, Middlebury, IN 46540-9216, United States.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and ice cream cakes among other fast food favorites.
Does Dairy Queen Grill & Chill provide family-friendly amenities?
Yes, the location is family-friendly and offers booster seats, high chairs, outdoor seating, restrooms, drive-thru service, and seating for customers.
Can I order from Dairy Queen Grill & Chill online or through a mobile app?
Yes, you can order online through their website and download the Dairy Queen app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill Middlebury have outdoor seating?
Yes, they offer outdoor seating for customers to enjoy their meals and treats.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill in Middlebury features a drive-thru for convenient ordering and pickup.
What nearby places can I visit after enjoying a meal at Dairy Queen Grill & Chill?
You can visit Pumpkinvine Nature Trail for hiking, or stop by the Middlebury Town Hall just nearby to learn about the town's history.
How can nearby places like Middlebury Police Department assist customers visiting Dairy Queen Grill & Chill?
The nearby Middlebury Police Department ensures customer safety and helps direct visitors unfamiliar with the area to find Dairy Queen Grill & Chill easily.
Are there other ice cream shops near Dairy Queen Grill & Chill Middlebury?
Yes, nearby you can find other ice cream shops like Pumpkinvine Oasis and Dips On The Vine if you want to explore different options.