Subway

3.6
367 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Michigan City Subway® Restaurant at 216 US Hwy 20 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
216 US Hwy 20, Michigan City, IN
46360, United States

Hours

Reviews

3.6
367 reviews
5 stars
157
4 stars
71
3 stars
41
2 stars
23
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor service and negative interactions.

Food Quality

While some customers enjoyed their meals, there were numerous complaints about food quality, including spoiled items and poorly prepared sandwiches.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary practices by staff.

Availability of Items

Customers frequently noted that the location was out of various menu items, including bread and meats, leading to dissatisfaction.

Management Issues

There were complaints about management's handling of customer concerns, including refusal to accept coupons and poor conflict resolution.
  • AS
    Angela Sheeler
    6 days ago
    1.0
    Myself and my daughter went to get dinner she ordered a spicy Italian I ordered a salad. First when I asked them to cut the tomatoes and cheese in the tossed salad they said they didn’t do that anymore and the lady working ripped the cheese with her hands while wearing the gloves. She seemed irritated that I was asking for the tomatoes to be cut but she did finally do it even though she tore the cheese. Obviously she did not put the cap on totally as when we left and got in the car the salad fell out spilling all over the floor. When I brought the salad back in with a picture of what happened “mark” the manager said he was not replacing it as it wasn’t there mistake with the food so I would have to pay for another salad in full. I did pay for this salad as a reminder that I will never come back to this subway. You can tell they did not want to be here and the energy was definitely off. Now I can see why there was no wait time.
  • EJ
    Erica Jimenez
    Nov 25, 2025
    5.0
    I got a gift card for my birthday 🎂 from my friends.
  • MS
    Maddy Smith
    Nov 9, 2025
    5.0
    Clean & friendly.
  • NN
    Nekayla
    Nov 2, 2025
    1.0
    Ordered my food online and couldn't make any changes on the app.So I had to go in as soon as I placed my order and the guy instantly had a attitude. The employees in there are very rude and disrespectful.Do not recommend going to this location.
  • TL
    TeKay Lomax
    Oct 16, 2025
    1.0
    The MANAGER not only DID SHE REFUSE TO MAKE MY FOOD BUT SHE ALSO CALLED THE POLICE AFTER I DID WHAT SHE ASKED AND MOVED MY CAR. I go to this location often and was known to get the Tuna sub. So I knew the manager before she became the manager. As someone who works in retail, she handled the interaction horribly as a manager and then proceeded to call the police on me to have me trespassed after one incident. I try my best not to make bad reviews but this took the cake. I know where i was wrong but to yell at a customer and then proceed to escalate the situation to where the police was called is all crazy. Never got my refund either for the food she had to cancel. This is my first and last interaction with her since she decided to involve the police over a parking spot.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway is located at 216 US Hwy 20 in the Dunes Plaza Shopping Center, Michigan City, IN 46360.

What are the Subway restaurant's hours of operation?

Subway is open Monday to Friday from 9:00 AM to 9:00 PM, and on Saturday and Sunday from 10:00 AM to 9:00 PM.