McDonald's

3.0
1832 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6093 Broadway, Merrillville, IN
46410, United States

Hours

Reviews

3.0
1,810 reviews
5 stars
502
4 stars
266
3 stars
286
2 stars
181
1 star
575

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, missing items, and food not being prepared as requested.

Service Speed

Many reviews highlighted long wait times, with customers frequently waiting 20-30 minutes for their orders, even during off-peak hours.

Customer Service

Feedback indicated poor customer service, including rude staff interactions and lack of management support during busy times.

Food Quality

Several customers complained about cold, stale, or improperly prepared food, leading to dissatisfaction with the overall dining experience.

Operating Hours

Customers expressed frustration over misleading operating hours, with reports of the location not being open 24/7 as advertised.
  • KB
    Korban Best
    Nov 3, 2025
    1.0
    Every single time I come through here they get my order wrong and I order the same thing ever single time I’m so tired of this!!
  • TA
    Tamilia Andrews
    Oct 29, 2025
    1.0
    Gave this one a lot of tries I go on my lunch break always a long wait and cold food
  • BB
    babygurlkk13
    Oct 14, 2025
    1.0
    Every time I order here, my food is always messed up, I don’t understand how you mess up every single order & sadly the Gary McDonalds on Grant gets orders right more than the Merriville location
  • MT
    Monique Turner
    Oct 12, 2025
    5.0
    Always my favorite place to go. Food hot fresh and staff friendly 😋
  • DH
    Dee Hunter
    Oct 11, 2025
    1.0
    This location is horrible. I ordered mobile, waited 20 extra mins just to receive half my order. I told the worker what was missing and waited another 6 mins to get the other half. I asked for no ice in my drink, and they put ice I didn’t complain about that though. The Big Mac was the worst, they served me stale bread. Save your time and gas and go to the McDonalds by the highway on Mississippi. Just because this location is 24/7 doesn’t mean it’s worth staying open all night. Poor Management is the reason the staff don’t care. Even if you are short staff management is suppose to step in and cover vacancies, I don’t see that happening at night when every car the goes through the drive through you pull them up. 👎

Frequently Asked Questions About McDonald's

What are McDonald's Merrillville delivery hours?

McDonald's Merrillville offers delivery 24 hours a day, every day of the week.

Does McDonald's Merrillville provide drive-thru service and what are its hours?

Yes, McDonald's Merrillville has a drive-thru open 24 hours daily.