McDonald's

3.0
1837 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6093 Broadway, Merrillville, IN
46410, United States

Hours

Reviews

3.0
1,815 reviews
5 stars
504
4 stars
266
3 stars
285
2 stars
181
1 star
579

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders and missing items.

Service Speed

Many reviews highlighted long wait times for food, often exceeding 20 minutes, leading to customer frustration.

Customer Service

Feedback indicated poor customer service, with staff being rude or unhelpful in resolving issues.

Food Quality

Several customers complained about cold or stale food, with some expressing concerns about food safety.

Operating Hours

Customers noted discrepancies in advertised 24-hour service, with many reporting that the location was closed during late-night visits.
  • LJ
    Lasharenee Jenkins
    5 days ago
    1.0
    This is truly one of the worst establishments to order from rather it’s walk-in order, drive thru, or DoorDash . The customer service down to the way they handle mismanaging orders is ridiculous.
  • GG
    genious00
    Dec 23, 2025
    3.0
    Ill give a 3 . Only reason being we always have to wait for coffee for some reason. And the fries are very salty. Service was okay. And the iced coffee is probably 3/4 ice so drink it fast or it'll be coffee flavored water
  • BB
    Brenda Bland
    Dec 18, 2025
    1.0
    I went to McDonald’s this morning. I ordered my order number was 243. I ordered a small coat two egg my muffins three hashbrowns. My name is Brenda I get home. I have an egg my muffin with no meat. I don’t understand how either they don’t have enough people working or they don’t care about the people standing in line and then they just give you any damn thing. McDonald’s is getting really crappy.
  • MB
    Marina Barreto
    Dec 6, 2025
    1.0
    I ordered the new grinch meal, no socks available . Yet they inquired if I still would purchase, I said no thank you. Ordered other items at 12:47pm [receipt shows time stamp] Instructed to move to the 2nd window for my food. 10mins later, food comes out incorrect, missing plain mcchicken. Called the store, instead of getting back in line. I was informed they will bring it out. 10 MINUTES later, nothing. I reversed into the 1st window inquiring where my plain mcchicken is at. They apologized. I told them this was ordered 20mins my food is definitely cold by now especially those fries. Just to pull out their driveway, en route home, my child noticed his big mac has STALE, HARD BUN. Mind you I ordered are 1247 and didn't get my food until 1: 12pm. 25mins for this bs!!! I DIDNT BOTHER GOING BACK. HORRIBLE SERVICE WASTE OF TIME WASTE OF $$
  • JA
    Jennifer A
    Nov 29, 2025
    1.0
    This place says they are 24 hrs... We went there at 230am last night after we left a laundry mat because we were a little hungry and this is the only one open 24 hrs .. well, first it wasn't letting me put a mobile order though, so we went up to the drive thru and they said they were only taking Uber orders, there were 3 other people ahead of us that got turned away and one coming in after us as well. Did not give an explanation of why we couldn't order thru the drive thru. This has happened several times before when we have gone there later as well, this wasn't the first. So we talked to the Manager today and told her what happened. She said they are not supposed to be doing that and she will definitely address the issue. So if anyone goes there late at night and they try to say they are closed or not taking orders, they are lying. Just wanted to put this out there and let others know because they have done this several times now.

Frequently Asked Questions About McDonald's

What are McDonald's Merrillville delivery hours?

McDonald's Merrillville offers delivery 24 hours a day, every day of the week.

Does McDonald's Merrillville provide drive-thru service and what are its hours?

Yes, McDonald's Merrillville has a drive-thru open 24 hours daily.