McDonald's

3.6
1848 reviews
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Business Details

2900 West 81st Avenue, Merrillville, IN
46410, United States
(219) 769-4330
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2900 West 81st Avenue, Merrillville, IN
46410, United States

Hours

Reviews

3.6
1,848 reviews
5 stars
689
4 stars
395
3 stars
352
2 stars
143
1 star
269

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many mentioning cold or stale items, while others praised fresh and hot food.

Service Speed

Service speed varied significantly; some customers experienced fast service, while others faced long wait times and order inaccuracies.

Customer Service

Customer service was hit or miss, with some staff being friendly and helpful, while others were reported as rude or dismissive.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some praising its cleanliness and others noting it was messy.

Order Accuracy

Many customers expressed frustration over incorrect or incomplete orders, indicating a need for better training and management.
  • DD
    Deanne
    Nov 17, 2025
    1.0
    I got severe food poisoning from this location. I have been vomiting all night both ends and having severe cramping. All I had was a medium fry and a caramel frappe. My guess would be the frappe and that they possibly aren’t cleanIng their machine properly. I rarely eat fast food but because of how much pain I’m in, I will NEVER eat it again. I’m at my breaking point with the abdominal pain. I’ve never had abdominal pain this bad and I live with endometriosis so that is saying something.
  • DA
    Daniel Aguirre
    Nov 7, 2025
    1.0
    If only Ronald McDonald was alive to see how garbage his restaurants are.
  • SL
    Shyranhi Law
    Nov 7, 2025
    5.0
    I was in here today and overheard a manager letting a customer know that his racist / xenophobic comments to an employee would not go unpunished if he got another complaint. Very refreshing to hear because no worker of any establishment should have to deal with any kind of bigotry. I’m giving 5 stars, but please fix that shake machine lol.
  • MF
    Marie Ferguson
    Oct 23, 2025
    3.0
    Everything was greasy the food and the fries and I am not going back to this McDonald's again especially the chicken tenders was soft not crispy
  • AL
    Alicia Leitelt
    Oct 11, 2025
    2.0
    This location is hit or miss on customer service and fresh food . I stopped around 730 to get dinner , ordered $31 . They had me pull around to park, okay I have no problem with that. When the girl brought out my food I told her this was not all of my order she replies IPROMISE YOU IT IS I told her I promise you it's not!!! I was missing 2 large fries and 2 snack wraps. I waited again for them to bring me out all of my order. Please train your workers customer service and to never say what she said to me. She should of apologized immediately that she said what she said!!
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2900 West 81st Avenue, Merrillville?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-through hours at this McDonald's location?

The drive-through is available daily from 5:00 AM to 11:00 PM.