Jimmy John's

Reviews

• KD

  Kissner Davis

  Feb 10, 2026
  3.0
  For some reason, this place feels it is ok to leave my food on the floor of my apartment hallway by my door. I clearly asked them to knock on the door because I am home, but they disregard my plea and leave my food on the floor by my door, without ever knocking??? I don't eat off the floor!
• MM

  Matt Moore

  Feb 9, 2026
  1.0
  I was traveling through town with my wife and stopped at the drive-thru for our usual order: a giant JJ BLT with cheese, toasted. I've ordered this the same way for years, and I clearly specified "toasted" when placing the order. The sandwich came out very quickly, but it was not toasted at all. We pulled forward, noticed immediately, and returned to the window to explain the error politely. The employee insisted I hadn't asked for it toasted—even after I repeated my original request verbatim. She then offered only to let me repurchase the sandwich (which was still completely untouched and whole) or contact the manager, Mike. This was disappointing customer service, especially for a simple fix on an obvious mistake. No apology, no willingness to remake or correct it—just deflection. As out-of-town travelers heading to the airport, this left a bad taste. I hope management addresses training on order accuracy and basic customer service. Won't be returning.
• SB

  Stevie Beliles

  Feb 2, 2026
  1.0
  I came in here to pick up a door dash order. There were several employees working and no one would come to the counter or even acknowledge me. Until finally i spoke with a girl who seemed extremely annoyed that I was as at the counter. She didn’t even say anything to me she just looked at me. The food wasn’t even for me. But the customer service was honestly horrible. I even thought about getting a bag of chips and pasta salad. But why would I spend my money somewhere that the employees look bothered by my presence?
• IR

  Interm Realty

  Jan 7, 2026
  1.0
  Placed an online order, 45mins later I’m still waiting on my food. Manager needs to be drug tested ASAP. Customer service in non existence. I wouldn’t recommend this whole in the wall and for sure would not recommend anyone eating here.
• SM

  Sandra McLachlan

  Dec 15, 2025
  3.0
  Just an average fast food place. Nothing special, they didn't even have bottled water which I found puzzling. Who wants to survive on soda? For those of us who don't drink sugary drinks, at least sell bottled water.