Jimmy John's

3.1
495 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8180 Mississippi St, Merrillville, IN
46410, United States

Hours

Reviews

3.1
495 reviews
5 stars
169
4 stars
80
3 stars
52
2 stars
36
1 star
158

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Speed of Service

Many customers reported slow service, with delivery times often exceeding an hour and in-store orders taking too long.

Food Quality

Several customers experienced issues with food quality, including stale bread, incorrect orders, and unsanitary conditions.

Management Issues

Reviews indicated a lack of effective management, with complaints about rude managers and unprofessional behavior from staff.

Inconsistent Experience

Customers noted that experiences varied widely, with some praising the food and service while others reported significant dissatisfaction.
  • IR
    Interm Realty
    5 days ago
    1.0
    Placed an online order, 45mins later I’m still waiting on my food. Manager needs to be drug tested ASAP. Customer service in non existence. I wouldn’t recommend this whole in the wall and for sure would not recommend anyone eating here.
  • SM
    Sandra McLachlan
    Dec 15, 2025
    3.0
    Just an average fast food place. Nothing special, they didn't even have bottled water which I found puzzling. Who wants to survive on soda? For those of us who don't drink sugary drinks, at least sell bottled water.
  • MM
    MrE2
    Nov 23, 2025
    1.0
    They have people working the register who struggle with basic math and working out change. Handed them cash with the change to avoid dealing with a ton of change returned and they of course, handed me a wad of change that was incorrect. These people make up our society. They're out walking around amongst us. It's unreal they've survived this long.
  • MC
    Marbalina “Marbalina3000” Claborn
    Nov 15, 2025
    1.0
    I ordered a veggie sandwich and I ordered you know extra toppings but this was like overly toppings cheese everything was thrown everywhere it was a pound of pickles a pound of tomatoes a pound of cucumbers it was like the person was upset or something making my food and the person that made it was the manager cuz I called them and the manager said it was her that made my food but I asked her like why would she be serving her customers this type of of food clearly she does not care about this company.
  • BB
    Bianca
    Oct 17, 2025
    3.0
    My sandwhich don’t never miss. But why do yall have people paying 1.50 for a sauce that you ain’t even fill half of da lil cup up. Yall know yall wrong.