Chipotle Mexican Grill

3.2
1059 reviews
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Business Details

2831 E 80th Ave, Merrillville, IN
46410, United States
(219) 758-2728
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Hobart R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2831 E 80th Ave, Merrillville, IN
46410, United States

Hours

Reviews

3.2
1,059 reviews
5 stars
390
4 stars
171
3 stars
94
2 stars
84
1 star
320

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, with many customers feeling ignored or mistreated during their visits.

Food Quality

Customers frequently reported issues with food quality, including cold meals, small portions, and missing ingredients, leading to dissatisfaction.

Cleanliness

The restaurant was often described as dirty, with unclean counters and floors, contributing to a negative dining experience.

Order Accuracy

Many customers experienced problems with incorrect orders, including missing items and wrong ingredients, which added to their frustration.

Long Wait Times

Several reviews mentioned excessively long wait times for both in-store and online orders, often leading to cold food upon receipt.
  • AM
    Amya Maxwell
    Nov 17, 2025
    1.0
    Don’t go to this Chipotle. My husband and I went in for a bowl and tacos. $42 dollars for cold food and nowhere in site any type of good costumer service. The short Hispanic manager guy didn’t apologize or even say a word when he refunded us for the tacos. There was no ice in their machine and everyone that worked there looked like they hated their job.
  • CY
    Cameo Young
    Nov 17, 2025
    1.0
    They’re so rude ima call ice
  • CC
    CAM
    Nov 9, 2025
    1.0
    Came in at open and they acted like they were mad I came . Sassy guy unlocked the door then walked away didn’t open it for the customer . Then I went to reviews and they had all one stars .
  • LJ
    LISA JONES
    Nov 8, 2025
    3.0
    The chicken is not flavored like it was in the passed. I have visited one in many states and I can tell when companies slack on the care of the product.
  • CM
    chelsea matthews
    Oct 23, 2025
    1.0
    Literally the worst chipotle in the world every single time I order a kids STEAK quesadilla they leave it plain and the staff just is rude and bad
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Merrillville specialize in?

Chipotle Mexican Grill offers Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill at 2831 E 80th Ave?

Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.