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Arby's

3.9
(988 reviews)
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Business Details

1221 Clifty Dr, Madison, IN
47250, United States
(812) 273-5155
http://www.arbys.com/locations/us/in/madison/1221-clifty-dr/store-1655
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1221 Clifty Dr, Madison, IN
47250, United States

Hours

Reviews

3.9
988 reviews
5 stars
426
4 stars
276
3 stars
148
2 stars
51
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant.

Food Quality

While some customers enjoyed the food, many complained about it being cold, old, or not meeting expectations.

Staff Behavior

Feedback varied on staff friendliness, with some praising their helpfulness while others noted rudeness and lack of attention.

Order Accuracy

Numerous reviews indicated issues with incorrect orders and missing items.

Cleanliness

Several customers mentioned unsanitary conditions in the dining area and issues with food presentation.
  • WK
    William Kohler
    Feb 23, 2026
    5.0
    Just went to the drive thru. Service was quick, lady at the window was very friendly & personable. Sandwich was as expected.
  • TD
    Tiffany Davis
    Jan 9, 2026
    2.0
    Literally sat in line for 45 minutes or longer and The food wasn't as good as it usually is.
  • MR
    Mallory Rice
    Dec 21, 2025
    4.0
    The food is great, MOST of the employees are nice and helpful. Have had some crappy ones every once in awhile.
  • SD
    Scott Drumm
    Nov 26, 2025
    3.0
    Always a long wait because theyre understaffed. Sometimes theyre out of roast beef
  • ML
    Michael Lundergan
    Nov 13, 2025
    1.0
    You walk into the counter and it’s approximately five minutes before anyone even looks at you with lots of employees to stand around talking. If you own this restaurant, you probably should come here and order some food and see what kind of service you get.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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