McDonald's

Reviews

• GB

  Gary Barnhill

  3 days ago
  5.0
  Love the Lowell Indiana best
• WB

  Will Borgia

  Nov 2, 2025
  5.0
  Good service!
• MM

  Marik Mavrakys

  Oct 26, 2025
  5.0
  Certain items I ordered were wrong on my order and the staff and management took care of everything including a free meal card for a sandwich. 👍🏽 great customer service and good people!
• TC

  Trisha Cadle

  Oct 19, 2025
  1.0
  Got our whole order wrong the works talk to each other loudly and inappropriately for a public place will never go to this location again
• BM

  Bernie Magdic

  Sep 1, 2025
  1.0
  I have lived in this area most of my life. I have been to numerous different McDonalds locations. This location has been the worst with mistakes for the last 20+ years. I don't even go to McDonalds much anymore. Yesterday I went to get my grandchildren McDonalds because they really wanted it. I ordered at the drive through at 6:30 on 8/31/2025. I ordered a Big Mac, Hamburger with ketchup and pickle only, medium fry, medium coke. 2 - 10pc chicken nugget value meals - Medium (Sprite). I pulled around to pay and the girl repeated it, messed up what she was saying. I repeated my order. She then repeated it. I questioned that she has 2 - 10pc chicken nugget meals. She looked at it and said Yes. I pulled forwarded to pay. This girl handed me a small coke and a medium sprite. I told her I have 2 sprites. She is now confused. I repeated my order to her and she told me NO, I only get 1 10 pc chicken nuggets, that's what I paid for. (Really?? this is your customer service?) I did tell her that I just confirmed this twice with the girl at the last window. She then called someone over. I said this isn't who I spoke with. This girl, in a very rude tone said. Well I'm the only manager here. (Like she is so proud that she is a manager). She said she NEEDED my receipt. She looked at it and told me I didn't pay for 2 10 pc nuggets. I then told her that's fine, I need another 10 pc chicken nugget meal with a sprite. She snapped at the girl working the window and told her to get me a medium sprite. She gave me my bag of food. I asked is this all of it? She said yes. I figured I better double check while I was at the window. First thing I see is I only have 2 fries. She said - how do you figure? Can you believe this?! I had to explain to her - I ordered a big mac, hamburger with med fries and a med coke. 2 - 10 pc chicken nugget value meals = 2 fries + 1 fries = 3 fries. She then without saying a word hands me another fry. I did tell her - Don't get mad or give me an attitude because you guys are the ones making mistakes and left. My 5 year old grandson then said " Umm grandma, this sprite tastes really bad. My 8 year old grandson brought his to me and I tried it. No syrup at all in it. Just the carbonated water no syrup. Now I'm supposed to go back? I did not. What I do not UNDERSTAND is the attitudes from the workers that I received because they can not get an order right. Especially one being a manager. Please tell her that you are not supposed to roll your eyes at customers. Her name is Kylie Pieczynski. Here is what happened to my husband on a completely separate day when he ran to Culvers to grab both of us a cheeseburger. Went to the drive through - ordered 2 cheeseburger meals. Pulled forwards, guys came out with a bag. He said I ordered 2 not 1. They said Oh, I'm sorry let me go grab that for you. When he came back with the second, he did not take our money because he said that was their mistake. They also make mistakes. Mistakes happen. But this McDonalds is over the top with mistakes and the attitudes towards customers WAY different. Lowell people, I would make the trip to a different McDonalds or go to Culvers way better burger anyway. This location will stay this way because people put up with it

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