Jimmy John's

3.6
357 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9920 Pendleton Pike, Lawrence, IN
46236, United States

Hours

Reviews

3.6
357 reviews
5 stars
166
4 stars
61
3 stars
31
2 stars
22
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and issues with order accuracy.

Food Quality

Mixed reviews on food quality; some customers enjoyed their sandwiches while others received poorly made or incomplete orders.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders taking over an hour and a half.

Staff Behavior

Several reviews highlighted unprofessional behavior from staff, including arguing and lack of attentiveness to customers.

Customer Support

Customers expressed frustration with the lack of effective customer support, particularly regarding order issues and complaints.
  • AM
    Amanda Menzil
    Dec 4, 2025
    1.0
    Paid for 2 sandwiches and will not be coming back. First, a #11 with bacon. The sandwich wasn’t toasted and there was no bacon. The second sandwich, a #1 had one piece of meat. They can’t do anything about it cause we were not given a receipt. Ridiculous
  • KM
    Katarus Moore
    Aug 23, 2025
    3.0
    The room layout at this location is horrible. I walked in and could not figure where to place my order or pickup. There was no greeting for me gravitate to when I walked in. When I ordered I asked about my receipt which was not given to me until what I had ordered was called. The calling order was based on what you had ordered versus a given order number/name. I had to verify if I had ordered the correct sandwich because I didnt recall the sandwich number on the menu.
  • SY
    Stephen Yardley
    Aug 16, 2025
    4.0
    Decent sandwiches. Quickly made
  • UK
    un known
    Aug 8, 2025
    3.0
    It was okay it kind of remind me of Penn station a little bit except for the sandwiches look like they're cold
  • CM
    Charles McNally
    Feb 7, 2017
    3.0
    Need Salt and pepper people!