Service Speed
Many customers reported extremely long wait times, often exceeding 30 minutes, especially in the drive-thru and for mobile orders.
Food Quality
Several reviews indicated inconsistent food quality, with complaints about cold, overcooked, or improperly prepared items.
Customer Service
Mixed feedback on staff behavior; while some praised friendly service, others reported rude interactions and poor handling of orders.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong food or drink types.
Overall Experience
While some customers enjoyed their meals and service, many expressed disappointment and frustration, indicating a decline in quality since reopening.