Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude or unhelpful staff, with several instances of orders being messed up and employees displaying negative attitudes.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and overall dissatisfaction with how orders were handled.
Cleanliness
Several customers noted unsanitary conditions, including unpleasant odors and dirty environments, which negatively impacted their dining experience.
Wait Times
Customers frequently mentioned long wait times, both in the drive-thru and inside the restaurant, contributing to frustration.
Food Quality
Mixed feedback on food quality, with some customers receiving cold or poorly prepared items, while others praised the freshness of their meals.
TM
Tim Martozie
3 days ago
1.0
Looking forward to Savvy Burgers opening so I will never visit this store again. A simple order of a sausage biscuit add cheese hash brown and orange juice. Got a sausage biscuit no cheese even though the cheese was on the tag and no hash brown. Found this out when I got all the way home and had to go all the way back to the store to get what I paid for. This is too easy guys train your people please for your other customers that may still keep going there. Now add that they took the sausage biscuit just threw a slice of cheese on it and called it good on putting cheese on my cold sausage biscuit.
JH
jenna hann
Feb 14, 2026
1.0
Dont listen to what you say, rude, cant even make no damn sandwich the correct way without forgetting something. Yall need more training.!!!
JM
Just Mitch
Feb 14, 2026
1.0
Pretty sketchy place. Maybe a little sobriety would of got my order right. Not lovin it🤷♂️
DM
DENNIS MCMILLEN
Feb 2, 2026
2.0
Just like other places that I have been lately, the customer service here has gone straight down the tubes. Why work at a job that you hate?
PP
Penny
Jan 17, 2026
5.0
Came in tonight around 9:20 PM, and I could tell the team was short staffed. Our order was initially messed up, but the manager on duty handled it perfectly. She apologized sincerely, stayed calm under pressure, and immediately had our food remade fresh.
Despite being busy, she and the staff were kind, respectful, and professional. The fresh food was hot and correct, and we left feeling taken care of.
That manager truly deserves recognition — and honestly, a raise — for how she handled a stressful shift with grace. Customer service like that is rare these days.
How can I place an order online for McDonald's at this location?
You can order online via https://mcdonalds.smart.link/mjuu1ggdi or through the McDonald's App available on the Apple App Store and Google Play Store.
What payment options are accepted at McDonald's in Lafayette?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru service available.
Are there nearby places where I can shop or run errands close to this McDonald's?
Yes, nearby you can find Dollar General for discount shopping, CVS Pharmacy for medical supplies, and Ace Hardware for retail needs.
If I'm visiting this McDonald's, what local dining or cafe options are nearby?
Nearby options include The Table Cafe and Eatery for coffee and smoothies, Dairy Queen Grill and Chill for fast food and ice cream, and Pizza Hut for pizza and casual dining.
Which nearby services can assist with financial transactions or shipments near McDonald's?
Western Union offers money transfer services, First Merchants Bank provides banking, and UPS Access Point location handles courier and delivery services nearby.
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