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Arby's

4.1
(795 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2219 Sagamore Pkwy S, Lafayette, IN
47905, United States

Hours

Reviews

4.1
795 reviews
5 stars
381
4 stars
223
3 stars
104
2 stars
33
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers reported inconsistent service, with some experiencing rude staff and long wait times, particularly at the drive-thru.

Food Quality

Feedback on food quality was mixed, with some enjoying their meals while others complained about cold or poorly prepared items.

AI Ordering System

The new AI drive-thru ordering system received negative feedback for causing confusion and delays, with many preferring human interaction.

Cleanliness and Maintenance

Several reviews noted that the restaurant appeared dirty or in need of renovations, impacting the overall dining experience.

Pricing Concerns

Customers expressed dissatisfaction with the pricing, feeling that the cost was too high for the quality of food received.
  • EP
    Eric Phillips
    Jan 25, 2026
    5.0
    Ask about their secret menu item the meat mountain it's a great sandwich you won't regret getting if you're hungry person this sandwich is for you
  • AA
    Ashley
    Dec 14, 2025
    1.0
    Made eye contact & ignored me in the driveway for 15 minutes before I gave up. I did show up 40 minutes before closing so its probably not a regular issue.
  • AT
    Adrian Terry
    Dec 5, 2025
    3.0
    Just the typical arbys experience. Downfall part was they stopped the steak nugget bowl which wasnt bad but didn't take it off their menu and not able to order it so was let down.
  • DK
    Don Kudrak
    Nov 24, 2025
    5.0
    Came through with a coupon on 11-14 at 3:09 pm. Ordering was smooth, quick and efficient. That drive-thru lane sucks but it's been that way forever. Jennifer was working the window and everything was great. Very hot sandwiches, drink accurate, and fast and friendly. She's the best (always has been) and this was a perfect visit. Thanks for that.
  • RS
    Richard Studebaker
    Nov 5, 2025
    2.0
    We waited in drive through for 15 minutes and the second time they got the order all screwed up.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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