Subway

3.2
209 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kokomo Subway® Restaurant at 115 N Dixon brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
115 N Dixon, Kokomo, IN
46901, United States

Hours

Reviews

3.2
209 reviews
5 stars
75
4 stars
32
3 stars
26
2 stars
14
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and mishandled orders.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with incorrect orders and unsatisfactory food preparation.

Cleanliness

The establishment was noted for being clean by some customers, but there were also complaints about food handling practices.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with online and in-person orders, leading to customer dissatisfaction.

Speed of Service

Many customers experienced long wait times, particularly in the drive-thru, leading to frustration and complaints about service efficiency.
  • KS
    Kelsey Swigeart
    Sep 24, 2025
    1.0
    My husband and our two kids stopped to grab four sandwhiches for a quick dinner to take the park and enjoy. As we went to place our orders many employees acted distant and confused, the elderly women wearing a back brace who appeared to be in a position of leadership not only disrespected my family but her employees as well. As our young son tried to practice his confidence and order himself, the older lady repeatedly rolled her eyes and shook her head as he ordered three meats. She yelled at employees as we tried to order. Then at the end of our order informed the employee, not us, that she cannot even accept our form of payment. This was a shockingly unfortunate experience for our young boys who tried to order for themselves and felt judged and embarrassed but we feel horrible for that older ladies employees as well. They were treated stupid. Very disappointed. And slowest experience ever.
  • ER
    Erin Rich
    Sep 17, 2025
    4.0
    Chicken Bacon Ranch sub never disappoints
  • AH
    Ashley Herrell
    Sep 4, 2025
    1.0
    I placed an online order for picking up in 1 hour. I got the email confirmations to prove with time stamps. I show up 5 minutes before the scheduled pickup time and was informed they "just started the first sandwich" and then someone else chimed in and said "just got the order 5 minutes ago". I said I ordered an hour ago for pickup. They argued with me and told me that I did not, they just got the order. I informed them I have the emails to prove that I did place the order an hour ago. They informed me that I "ordered 6 sandwiches and it'll take them a minute because they just started on my order." I told them that's why I ordered ahead of time so it'd be ready by the time I got here. They continued to argue with me telling me that I did not place my order until a few minutes ago. I do not appreciate being called a liar when I clearly have the emails from Subway to prove it. Customer service is absolutely horrible. I will not be returning!
  • LM
    Lewis Matson-Morse
    Aug 29, 2025
    2.0
    Subway quality with none of the customer service accumen
  • SW
    smoochie wallace
    Aug 9, 2025
    5.0
    This is by far my favorite Subway ever,and I have libed in many places across the country. The service is excellent and everything is always fresh.

Frequently Asked Questions About Subway

Where is Subway in Kokomo located?

Subway is located at 115 N Dixon in the Howard area of Kokomo, IN 46901.

What are the operating hours for Subway at 115 N Dixon?

Subway is open every day from 9:00 AM to 10:00 PM, with special holiday hours such as closing on Thanksgiving Day and Christmas Day, and shorter hours on Christmas Eve.