McDonald's

Reviews

• WB

  Whittney Bonner

  Feb 23, 2026
  1.0
  Posting for my mom ⬇️ Contact mcdonalds corporate office: Complaint: Manager: Brianna Location: sycamore in Kokomo, IN Date: Sunday, Feb. 22nd Time: approx. 2:15pm Problem: RUDE MANAGER and Multiple issues with this location..I AM FED UP! Asked to pull up because food was not ready. All I had was a happy meal and 6 piece nugget. Waited way too long and it was obvious i was forgotten. (others everywhere around me who were waiting even after me were getting food) I Called in to store. Brianna (nasty attitude) answered and was very short with me when I asked about checking on my order. (I inquired respectfully about my order) After still waiting, I called a 2nd time (Brianna answered) I asked for money back or food right away. She told me I could only get it back if I came in. (No apology...NOTHING) SHE SAID OR I could choose to keep waiting. I told her I have never had to do that before if I needed refund and that I had a toddler in car and weather was bad. I told her i was the one inconvenienced. She got very nasty and basically said too bad (not those words but she did not seem sorry for what i was dealing with. Then HUNG UP ON ME while I was still trying to talk. Called a third time..this time is called right back... and A different manager answered.... not sure who it was but she was very nice and understanding. Reassured me that the behavior from BRIANNA was unacceptable. I explained what happened and she said she would be happy to get my food or give me my money. She encouraged me to call corporate and proceeded to tell me that there have been many complaints with MISS BRIANNA the manager who was on duty with how she talks to customers. This is not FIRST TIME I have had to call in to the store because my order was forgotten. I am FED UP with this location and the inconsistency with completing orders to satisfactory. This is the worst with RUDENESS. I do not want any employee to lose a job, but I will not tolerate another altercation with Brianna. I suggest she go thru training as a manager on how to speak to customers...especially when the store was at fault. Please contact me about how this problem will be dealt with! Thanks, Mrs. Sutton Super upset and Loyal customer!
• AN

  Angela Nay

  Jan 29, 2026
  1.0
  The last few times I gone rhete including today order was wrong. Food was cold and I even got pull. If you pull me my food needs to be right and hot.
• LH

  Linda Hammac

  Jan 14, 2026
  5.0
  I do believe it’s the head manager on shift is amazing job. She always assist and helps me excellent service if you want a decent service and a hot cup of coffee, I would definitely recommend here.
• JB

  Jason Burress

  Jan 11, 2026
  1.0
  This place is very seldom open 24 hours. Drive out of the way and it's closed. Why advertise "open 24 hours" when its not.
• AM

  Amanda Mackey

  Dec 26, 2025
  4.0
  This use to be my favorite location in Kokomo however over the last few years it's mediocre at best as far as the service and cleanliness over all.