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Jimmy John's

3.8
(358 reviews)

Business Details

3705 S Reed Rd, Kokomo, IN
46902, United States
(765) 455-8800
https://locations.jimmyjohns.com/in/kokomo/sandwiches-1692.html

About

Sandwich Restaurant

Location

Jimmy John's
3705 S Reed Rd, Kokomo, IN
46902, United States

Hours

Reviews

3.8
358 reviews
5 stars
179
4 stars
73
3 stars
26
2 stars
20
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and unresponsive staff, particularly in the drive-thru and delivery.

Food Quality

While many customers enjoyed the sandwiches, there were complaints about incorrect orders, missing ingredients, and inconsistent quality.

Customer Service

Feedback on customer service was mixed; some praised the staff for being friendly and helpful, while others experienced rudeness and lack of accountability.

Cleanliness

Several reviews noted that the location was clean and well-maintained.

Availability

Customers expressed frustration over frequently running out of key ingredients, such as French bread, especially during peak hours.
  • JL
    Joel Leone
    1 day ago
    5.0
    Service was great and food was fresh
  • SS
    Seth S
    Feb 25, 2026
    5.0
    the friendliest staff every single time in the drive thru. they do a great job.
  • BL
    brittany lewis
    Jan 27, 2026
    2.0
    Created an order for an 1115 delivery as I don’t have a vehicle right now. Called at 1130 and was told third party website was not responding but no one called me to tell me about my order. Called again at 1145 as my lunch hour is over now and asked for a refund was told it’ll take 3-5 days which is fine however the person who answered the phone was so unapologetic never said I’m sorry for the inconvenience. Didn’t ask how to make anything right. No accountability taken. I will not be back. Sad because I love jimmy johns.
  • EL
    Evalyn LaCoursiere
    Jan 22, 2026
    5.0
    Very clean, kind staff, neat vibe, food tasted quality, booth seating was nice
  • AW
    adrian walker
    Dec 15, 2025
    2.0
    I ordered my lunch and asked for a 11 am delivery, It was super cold out side but I waited and waited. Call and they said the systems were down but he was able to tell me what I ordered but not call and inform me that they weren'tcoming. The guy said I'll make it now and have someone call when they're about pull up, i waited another 40 minutes and no call. I called back and he said we have no drivers and still have a problem with our systems. Ok so you never thought to call and tell me. I called again to make sure they refunded my card and they were so unapologetic and acted as if it wasn't a big deal that I missed my lunch and they had terrible business.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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