Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.0
648 reviews
5 stars
311
4 stars
170
3 stars
85
2 stars
26
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of friendly and rude service, with some praising specific employees while others noted negative experiences with staff.
Food Quality
The food received generally positive feedback for being fresh and tasty, though some items were criticized for being overcooked or not meeting expectations.
Cleanliness
The restaurant was frequently described as clean, contributing positively to the overall dining experience.
Order Accuracy
Several customers expressed frustration with order accuracy, including missing items and issues with mobile orders.
Pricing
Customers noted that prices were perceived as high, particularly for certain items like blizzards, but some felt the quality justified the cost.
SD
Sarah Dunn
Feb 24, 2026
1.0
The manager wasn’t very friendly,and had an off-putting demeanor about her. The writing on the cake was very disappointing,they should practice their cursive more before putting it on peoples birthday cakes.
KB
Katrina Brewer
Feb 12, 2026
1.0
Worst dairy queen experience ever! I ordered a deluxe cheeseburger and got a nickel size worth of lettuce. The lettuce and tomato is the only difference when it comes to their basic cheeseburger. Yet my lettuce on the burger was smaller than the onion. The chicken strips for my kids looked very old and like they were reheated. The lady at the counter told us the chicken strips come with 2 sauces. We sat down and waited for our number to be called but instead it was brought out to us. My daughter only received one of her sauces and when we went up to the counter to ask for our other sauce we were told that after we sit down to eat they have to charge us for the sauce we already paid for. What has happened to customer service??? This was a major let down and my family and I will never return! I would definitely not call this a family friendly place when my 12 yr old can't even enjoy their old chicken strips with the sauce to cover the taste. I would give them no stars if I could. Worst service ever. Dont bring your family here. 😡
GD
George doyle
Feb 4, 2026
4.0
Good food slow service high prices
NC
Nora Craw
Jan 16, 2026
5.0
Aaron was wonderful! He talked with my boyfriend and I while we waited on our order. Its nice to always see a friendly face, and the food was great :)
HH
Hannah Herring
Jan 5, 2026
2.0
Refund system is stupid. You have to give your information and wait however many business days for the manager to contact you to give you your money back? I had the same issue at the location on Reed. It’s why I started coming here. I placed a mobile order for ice cream and cheese curds and get there for them to tell me they’re out of cheese curds? I didn’t even want anything to replace them. The least they could’ve done was upgrade my ice cream. I pretty much paid $10 for a small ice cream. How do you run out of product and still have it advertised on the sight knowing people will place mobile orders. I will not be coming back to either locations in town. Waste of my time and money.
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 2130 W Sycamore St, Kokomo, IN 46901-4122, US.
What type of food does Dairy Queen Grill & Chill serve?
They serve soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 10:00 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill family-friendly and does it have seating?
Yes, Dairy Queen Grill & Chill is family-friendly, welcomes children, and offers seating for customers.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place pickup orders online at https://www.dairyqueen.com/en-us/order/pickup/n/11658/.
Does Dairy Queen Grill & Chill have any mobile apps or deals available?
Yes, you can download the Dairy Queen app for exclusive deals at https://www.dairyqueen.com/app.
What are some nearby places to Dairy Queen Grill & Chill that I can visit?
Nearby places include Mo Joe Cafe, a coffee shop perfect for a morning drink; Tiki Trios Pizzeria if you're craving pizza; and The Quarry, an American restaurant ideal for dining.
Are there any health or medical facilities near Dairy Queen Grill & Chill?
Yes, nearby health and medical facilities include St Joseph Physical and Sports Therapy, St. Vincent Kokomo Sleep Disorders Center, and several doctors and nurse practitioners such as Roger Lee Murphy and Kristen M. Shepherd, NP.
Is there a coffee shop near Dairy Queen Grill & Chill where I can relax before or after my visit?
Yes, you can visit Mo Joe Cafe or Coffee Junkiez, both nearby cafes and coffee shops for a relaxing break.
What are some dessert options I can explore near Dairy Queen Grill & Chill besides their offerings?
J Edwards Fine Chocolates Gourmet Cakes is a nearby bakery and candy store offering gourmet cakes and treats that you might enjoy.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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