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Dairy Queen Grill & Chill

4.0
(648 reviews)

Business Details

2130 W Sycamore St, Kokomo, IN
46901-4122, United States
(765) 452-8751
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
2130 W Sycamore St, Kokomo, IN
46901-4122, United States

Hours

Reviews

4.0
648 reviews
5 stars
311
4 stars
170
3 stars
85
2 stars
26
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising specific employees while others noted negative experiences with staff.

Food Quality

The food received generally positive feedback for being fresh and tasty, though some items were criticized for being overcooked or not meeting expectations.

Cleanliness

The restaurant was frequently described as clean, contributing positively to the overall dining experience.

Order Accuracy

Several customers expressed frustration with order accuracy, including missing items and issues with mobile orders.

Pricing

Customers noted that prices were perceived as high, particularly for certain items like blizzards, but some felt the quality justified the cost.
  • SD
    Sarah Dunn
    Feb 24, 2026
    1.0
    The manager wasn’t very friendly,and had an off-putting demeanor about her. The writing on the cake was very disappointing,they should practice their cursive more before putting it on peoples birthday cakes.
  • KB
    Katrina Brewer
    Feb 12, 2026
    1.0
    Worst dairy queen experience ever! I ordered a deluxe cheeseburger and got a nickel size worth of lettuce. The lettuce and tomato is the only difference when it comes to their basic cheeseburger. Yet my lettuce on the burger was smaller than the onion. The chicken strips for my kids looked very old and like they were reheated. The lady at the counter told us the chicken strips come with 2 sauces. We sat down and waited for our number to be called but instead it was brought out to us. My daughter only received one of her sauces and when we went up to the counter to ask for our other sauce we were told that after we sit down to eat they have to charge us for the sauce we already paid for. What has happened to customer service??? This was a major let down and my family and I will never return! I would definitely not call this a family friendly place when my 12 yr old can't even enjoy their old chicken strips with the sauce to cover the taste. I would give them no stars if I could. Worst service ever. Dont bring your family here. 😡
  • GD
    George doyle
    Feb 4, 2026
    4.0
    Good food slow service high prices
  • NC
    Nora Craw
    Jan 16, 2026
    5.0
    Aaron was wonderful! He talked with my boyfriend and I while we waited on our order. Its nice to always see a friendly face, and the food was great :)
  • HH
    Hannah Herring
    Jan 5, 2026
    2.0
    Refund system is stupid. You have to give your information and wait however many business days for the manager to contact you to give you your money back? I had the same issue at the location on Reed. It’s why I started coming here. I placed a mobile order for ice cream and cheese curds and get there for them to tell me they’re out of cheese curds? I didn’t even want anything to replace them. The least they could’ve done was upgrade my ice cream. I pretty much paid $10 for a small ice cream. How do you run out of product and still have it advertised on the sight knowing people will place mobile orders. I will not be coming back to either locations in town. Waste of my time and money.

Frequently Asked Questions About Dairy Queen Grill & Chill

Where is Dairy Queen Grill & Chill located?

Dairy Queen Grill & Chill is located at 2130 W Sycamore St, Kokomo, IN 46901-4122, US.

What type of food does Dairy Queen Grill & Chill serve?

They serve soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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