Charleys Cheesesteaks

4.6
807 reviews
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Business Details

1610 East Boulevard St., Kokomo, IN
46902, United States
(765) 450-4901
https://order.charleys.com/menu/east-boulevard/
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About

Sandwich Restaurant

Location

Charleys Cheesesteaks
1610 East Boulevard St., Kokomo, IN
46902, United States

Hours

Reviews

4.4
352 reviews
5 stars
233
4 stars
66
3 stars
23
2 stars
7
1 star
23

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the deliciousness of the food, there were several complaints about inconsistencies in food preparation, such as undercooked meat and missing ingredients.

Service Issues

Numerous reviews highlighted poor service experiences, including rude staff, long wait times, and incorrect orders, which negatively impacted customer satisfaction.

Cleanliness Concerns

Several customers noted that the restaurant's cleanliness, including the dining area and restrooms, was below expectations, affecting their overall experience.

Positive Staff Interactions

Despite some negative experiences, many customers appreciated friendly and helpful staff, particularly highlighting positive interactions with management.
  • KS
    Kendra Swisher
    Dec 29, 2025
    5.0
    I want to give a shout out to the two workers (Connor and Manda) that made my food today exactly as ordered, which is unusual at most places for me these days, and they also were very friendly. These are the kind of employees that still give me hope for customer service. I even had enough cheese for my fries! 😁 I had to go back in and get their names and tell them I appreciate their great service and smiles!! Thanks again!
  • CF
    Chaun Farmer
    Dec 9, 2025
    1.0
    They don't allow customizations on doordash so you're forced to buy from their site so they can charge a $5 delivery fee for them to then send it to door dash anyway. Extremely scummy business practice.
  • MC
    Mike Cobb
    Nov 16, 2025
    2.0
    Usually food is great. The cook we had today was dirty looking, didn’t cook meat long enough, cheese was not even melted nor the green peppers and onions were cooked. The staff’s hygiene here today could be a lot better. Their appearance didn’t make you think they were sanitary enough to be cooking your food. I know this place is better than this.
  • BC
    Brandon Cooprider
    Oct 17, 2025
    5.0
    Love the guys here, quick fast and easy.
  • CW
    Cyndal Wilson
    Oct 11, 2025
    1.0
    The food we ordered was set aside for an online order. It sat there for 10 minutes before we asked how long it would be then they gave us our cold sandwiches and half of the sandwiches didn't even have anything on it. Worst dinner experience I have ever had
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Frequently Asked Questions About Charleys Cheesesteaks

What are the regular operating hours of Charleys Cheesesteaks on East Boulevard?

Charleys Cheesesteaks on East Boulevard is open Monday through Friday from 11:00 AM to 9:00 PM, Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Is delivery available at Charleys Cheesesteaks on East Boulevard?

No, delivery service is not available at Charleys Cheesesteaks on East Boulevard as delivery hours are closed all days.