Wendy's

3.4
858 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
120 West North Street, Kendallville, IN
46755, United States

Hours

Reviews

3.4
858 reviews
5 stars
278
4 stars
194
3 stars
141
2 stars
73
1 star
172

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, overcooked, or improperly prepared items.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times for orders.

Customer Service

While some staff were praised for their friendliness, others were noted for being rude or unhelpful, leading to mixed experiences.

Cleanliness

Several customers mentioned unsanitary conditions in the dining area and restrooms, indicating a need for better maintenance.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, causing frustration among customers.
  • TT
    Tonya Taylor
    Nov 5, 2025
    1.0
    I will never go to this Wendy's again. The inside was disgusting, lobby, bathroom, counters, even doors. Most employees were on their phones and the manager was outside smoking a vape (I'm pretty sure with marijuana) and continued hitting it after she came inside and behind the counter my food took over 20 minutes and it was just thrown together horribly. I would have given a half star if it would have let me. This place has gone to crap!
  • LD
    Lacey Dailey
    Oct 28, 2025
    1.0
    Manager on duty was very rude! We didnt know that they stopped selling the sweet n sour sauce(they didnt bother to say anything when we ordered it with our nuggets), manager had an attitude towards us the whole time slammed the drive thru window on us, my daughter had only 1 1/2 bites out of her JBC when she saw a HAIR in her sandwich. Out of all wendys I've been to this one has been the worst.
  • BD
    Brian DeWayne
    Oct 28, 2025
    1.0
    One of the rudest most attitude having employee at this place all because I asked for 3 spoons an a missing straw and on top of that there cooking skills just plain outright suck. Hard stale chicken, junior bacon cheese burgers made with human hair strands in it. Just plain disgusting taste. Corporate needs to pay an undercover visit. Please choose some where else to dine even on an impulse buy.
  • BS
    Bob Smith
    Oct 21, 2025
    5.0
    The food was great exactly done exactly right.....I got the spicy chicken sammy My traveling buddy are 2... he a big eater and a big ole boy. We both got the meal.i got the new strawberry swerl he got a coke.. ..everything was perfect
  • BA
    BABYJAY ANDREWS
    Oct 15, 2025
    2.0
    Ok. Well the atmosphere was very non energetic and boring. It took entire two full minutes of three people passing counter before anyone acknowledged us. When they did they nodded then walked away paused and grab a pencil and paper to take order. They had acted like they hadn’t seen a real person inside n years. Now that is the atmosphere. When it came to the order it was hot fast and correct. However won’t be back again. $20 for two sandwich’s and two seasoned potatoe wedges and a Cinnabon. The only thing worth talking about was a the Cinnabon. The fries were overcooked to the point they were chewy and hollow. The sandwich was even less appealing. A tiny piece of chicken which was indeed processed and not a real breast meat. For th price geez. Chewy and no real flavor. You could def taste the abundance of salt with a hint of maple and bacon. The croissant. Well that’s not a croissant. A glorified piece of hard bread that was dense and chewy as well. The last I checked 🤔 the croissant was supposed to be light and airy with a hint of buttery taste. They fell short to deliver anything but garbage for good money. So save your money. You can most def cook better for cheaper and more edible at home. A very sadly wasted trip of time effort and money.

Frequently Asked Questions About Wendy's

Is Kendallville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.