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McDonald's

3.0
(1497 reviews)

Business Details

211 W North St, Kendallville, IN
46755, United States
(260) 347-2927
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
211 W North St, Kendallville, IN
46755, United States

Hours

Reviews

3.0
1,497 reviews
5 stars
353
4 stars
276
3 stars
304
2 stars
159
1 star
405

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported dirty tables and unsanitary conditions in the restaurant.

Service Speed

Many reviews highlighted slow service, with long wait times for orders and poor management of customer flow.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Customer Service

Several customers experienced rude or unhelpful staff, contributing to a negative dining experience.

Food Quality

Inconsistent food quality reported, with issues such as cold or poorly prepared items.
  • DM
    Duaine Manon
    Feb 21, 2026
    2.0
    Why can’t you wash off your tables ? Very slow time of 10:47. Checked almost every table and all were sticky or unwashed .
  • DH
    Damian Hernandez
    Feb 11, 2026
    1.0
    I didn’t get one of my sandwich for breakfast, told them I was in a rush. Had me waiting 10 minutes when I left. Because they were taking too long.
  • FA
    Franklin Andorfer
    Feb 7, 2026
    1.0
    My experience here this afternoon was absolutely awful. As soon as I walked in the building it smelled as if there were raw sewage poured into the building. The only reason I didn't turn around and go somewhere else is because I was just that hungry. I ordered my food for dine-in, and instead of my food being brought out on a tray, they brought it out in to go bags. I chose the cleanest looking table, which was still a far cry from clean because not a single table had been wiped down. I waited ten minutes to get an order that wasn't even worth what I paid. My fries were cold and soggy, and my chicken strips were drowning in grease. I asked for a tray after I got my food because I didn't want to set it on a dirty table, but based on the quality of my food, I don't think it would've made a difference. Even when I asked for a tray, the manager Jess made me feel like I was an inconvenience, and pretty much ignored me for a solid five minutes. I definitely won't be back for any shift she runs. I'd come back on third when I actually have a guarantee at good food and good service.
  • KM
    Kayla Mcclish
    Jan 30, 2026
    1.0
    If I wanted a medium fry I wouldve ordered one. Next time someone orders a large dont fill it up halfway. Do better cause obviously reading another comment, I'm not the only one that this has happened too.
  • AM
    Austin Mohamedali
    Jan 12, 2026
    2.0
    This is about the 4th time in a row I’ve come from this McDonald’s and my fries were only halfway full. It’s getting to the point where I think these employees are trained to fill them to the point of a medium fry to cut costs. Getting really annoyed and am starting to feel the value of this McDonald’s is not worth it in this day and age.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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