Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
730 reviews
5 stars
372
4 stars
177
3 stars
74
2 stars
37
1 star
70
What are people saying?
AI-generated from recent customer reviews
Service Speed
Numerous customers reported extremely slow service, particularly in the drive-thru, with long wait times and poor communication from staff.
Food Quality
Mixed reviews on food quality; while some enjoyed their meals, others experienced issues with undercooked or cold food, and incorrect orders.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of acknowledgment from employees.
Cleanliness
The restaurant was noted for being clean, although some customers mentioned sticky floors and unsatisfactory restroom conditions.
Value for Money
Customers appreciated the pricing for certain deals, but some felt that portion sizes and food quality did not justify the cost.
- AWArianas WrightOct 27, 20251.0I recently visited the Dairy Queen drive-through, and my experience was quite disappointing. I ordered a medium cone with extra sprinkles and a Brownie Heath Bar Delight. When the staff tried to hand me my cone, I noticed it was completely bare—there were no sprinkles on it at all. I immediately pointed this out and told her it didn’t even have enough sprinkles to be considered a regular cone. She took the cone back, but when she returned, she handed me the exact same cone with the same lack of sprinkles! I asked her, “Did I not pay for extra sprinkles?” She acknowledged that I did, yet I was still given nothing. Frustrated, I requested that she put the sprinkles in a cup so my daughter could actually enjoy what I paid for. After some back and forth, she finally got me a cup of sprinkles, which should have been a straightforward fix in the first place. When I got home and tried the Brownie Heath Bar Delight, I was even more let down. There were only a couple of brownie pieces on top, and the fudge and caramel were mostly stuck to the sides of the cup, you can literally see the ice cream. It’s so thin there wouldn’t even none on top of the browni. I took pictures all the way around the whole entire dessert so you could actually see. It felt like I was just eating vanilla ice cream with a few toppings, which was not what I was hoping for. Since I wouldn’t make it back before closing time, I called the store to voice my concerns. The lady on the phone claimed to be the manager, but after I explained my issues, she said she needed to get upper management. It was clear she wasn't actually the manager. When the other person got on the line, they didn’t acknowledge my concerns or apologize, just taking my name and saying they’d note it. When I asked for her name, she gave me a fake name—“Latuda. Overall, this experience left me feeling frustrated and disappointed. I hope my feedback can help improve service for future customers, as I have always enjoyed Dairy Queen in the past.
- DADerek adamsOct 14, 20255.0Small town atmosphere...
- RGRobert GaffSep 20, 20253.0Service is REALLY slow!
- VFVincent FulekiSep 10, 20255.0Used the drive thru to get an ice cream 🍦 for my dog and me.
- JLJermey LunaAug 16, 20254.0Better then Wendy’s or Mickey dees good ice cream also
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Kendallville?
Dairy Queen Grill & Chill in Kendallville is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 10:00 PM on Sundays.
Where is Dairy Queen Grill & Chill located in Kendallville?
It is located at 830 W North St, Kendallville, IN 46755-1014, USA.
What types of food and treats are featured at Dairy Queen Grill & Chill?
They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, shakes & malts, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location offers a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides booster seats, high chairs, and wheelchair accessibility.
Can customers order Dairy Queen Kendallville's food online?
Yes, you can place pickup orders online through their official order website.
Are there outdoor seating options available at Dairy Queen Grill & Chill?
Yes, the location provides outdoor seating in addition to indoor seating for customers.
What nearby locations can I visit before or after enjoying Dairy Queen Grill & Chill?
Nearby you can visit Orange Julius, another ice cream shop, or Don Chico's Mexican Grill for a different dining experience. Both are close by and provide great options to complement your visit.
Is there a gas station near Dairy Queen Grill & Chill where I can fill up my car?
Yes, Marathon gas station is located nearby, making it convenient to get fuel before or after your meal at Dairy Queen.
What automotive services are available near Dairy Queen Grill & Chill?
You can find automotive services nearby including Mike's Muffler Express and Superior Auto dealership for repairs and vehicle purchases.