Dairy Queen Grill & Chill

Reviews

• JF

  jeremy fox

  Feb 5, 2026
  5.0
  Kendallville DQ is very clean. Food is super hot. Quick service.
• TC

  Taylor Campbell

  Jan 3, 2026
  3.0
  Food ok but no matter when I go or how long I sit in line or drive through they always give you cold cold fries . I've never gotten warm fries let alone hot
• MS

  Mya stowell

  Dec 19, 2025
  1.0
  Every time I have came to this dairy queen recently they have always messed up my order whether it's forgetting / giving me the wrong sauce and even forgetting my sundays / icecream in general. It has never been like this till recently. I got a $7 meal deal with chicken strips I asked for ranch and buffalo and I got ranch and bbq and I never asked for bbq sauce. This is not the first time this has happened I am getting tired of getting all the wrong stuff from what I have ordered this is ridiculous.
• AW

  Arianas Wright

  Oct 27, 2025
  1.0
  I recently visited the Dairy Queen drive-through, and my experience was quite disappointing. I ordered a medium cone with extra sprinkles and a Brownie Heath Bar Delight. When the staff tried to hand me my cone, I noticed it was completely bare—there were no sprinkles on it at all. I immediately pointed this out and told her it didn’t even have enough sprinkles to be considered a regular cone. She took the cone back, but when she returned, she handed me the exact same cone with the same lack of sprinkles! I asked her, “Did I not pay for extra sprinkles?” She acknowledged that I did, yet I was still given nothing. Frustrated, I requested that she put the sprinkles in a cup so my daughter could actually enjoy what I paid for. After some back and forth, she finally got me a cup of sprinkles, which should have been a straightforward fix in the first place. When I got home and tried the Brownie Heath Bar Delight, I was even more let down. There were only a couple of brownie pieces on top, and the fudge and caramel were mostly stuck to the sides of the cup, you can literally see the ice cream. It’s so thin there wouldn’t even none on top of the browni. I took pictures all the way around the whole entire dessert so you could actually see. It felt like I was just eating vanilla ice cream with a few toppings, which was not what I was hoping for. Since I wouldn’t make it back before closing time, I called the store to voice my concerns. The lady on the phone claimed to be the manager, but after I explained my issues, she said she needed to get upper management. It was clear she wasn't actually the manager. When the other person got on the line, they didn’t acknowledge my concerns or apologize, just taking my name and saying they’d note it. When I asked for her name, she gave me a fake name—“Latuda. Overall, this experience left me feeling frustrated and disappointed. I hope my feedback can help improve service for future customers, as I have always enjoyed Dairy Queen in the past.
• DA

  Derek adams

  Oct 14, 2025
  5.0
  Small town atmosphere...

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