Arby's

4.0
907 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
450 W North St, Kendallville, IN
46755, United States

Hours

Reviews

4.0
907 reviews
5 stars
411
4 stars
277
3 stars
113
2 stars
47
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude interactions and order mix-ups.

Food Quality

Feedback on food quality was mixed; while some enjoyed the meals, others complained about cold food, incorrect orders, and reduced portion sizes.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and restrooms, impacting the overall dining experience.

Wait Times

Many customers expressed frustration with long wait times in the drive-thru and for food preparation, indicating a need for improved efficiency.

Staffing Issues

Several reviews noted that the lobby was closed due to staffing shortages, affecting customer access and service.
  • JH
    Janet Hursey
    Oct 30, 2025
    5.0
    This is my favorite Arby's, by far! The people are friendly and the food is always correct.
  • SZ
    Serina Zent
    Oct 17, 2025
    1.0
    The steak bites are too strong with teriauki sauce and I ordered a half pound roast beef with mayonnaise and got nothing on my sandwich For the extreme prices that we have to pay… you would think it would be JUST WHAT YOU ORDERED!! Not been the case lately!! One star and I am being nice
  • MC
    Matthew Casey
    Oct 3, 2025
    2.0
    It's a small thing, but every single time I order mozzarella sticks they leave out the marinara. Every time. I even specifically say "with marinara" yet it changes nothing. Consistently poor attention to detail.
  • CS
    Cathy Schocke
    Aug 29, 2025
    5.0
    Very friendly staff