Chipotle Mexican Grill

3.1
160 reviews
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About

Mexican Restaurant
Chipotle Jeffersonville Town Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1620 Veterans Pkwy, Jeffersonville, IN
47130, United States

Hours

Reviews

3.1
160 reviews
5 stars
67
4 stars
15
3 stars
8
2 stars
10
1 star
60

What are people saying?

AI-generated from recent customer reviews

Staff Behavior

Numerous reviews highlighted rude and unprofessional behavior from staff, including aggressive responses and lack of customer service.

Portion Sizes

Many customers reported inconsistent and small portion sizes, often feeling that they did not receive value for their money.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about undercooked or poorly prepared items.

Cleanliness

While some customers noted cleanliness and a welcoming atmosphere, others reported dirty conditions and poor sanitation practices.

Service Speed

Several reviews mentioned fast service, but this was often overshadowed by complaints about staff attitude and food preparation.
  • PM
    Pradatta Mishra
    Jan 3, 2026
    1.0
    Stay Away — Extremely Rude Staff I had a very unpleasant experience here last night around 9:45 PM, just 15 minutes before closing. I stopped by while charging my Tesla at the nearby Supercharger, hoping to grab a quick chicken bowl. Unfortunately, most items were already unavailable—the only options left were rice, one type of bean, chicken, and corn. When the server started preparing my bowl, he hurriedly grabbed a few small chunks of chicken—not even a proper scoop. Since there were no other toppings available, I politely asked if he could add a full scoop of chicken instead. The server appeared visibly frustrated and responded rudely, yelling that if he gave more chicken, he would charge extra. In a rushed and aggressive manner, he then added another scoop. The final bowl contained two scoops of rice, one scoop of beans, two scoops of chicken, and a little corn on top. When I reached the billing counter, he charged me $18. I was shocked—especially given the limited options, portion size, and the fact that it was close to closing time. The food wasn’t worth even $10. When I questioned the price, the server started yelling, saying, “Yo, I gave you 3–4 scoops of chicken. It’s $18. Take it or leave it.” When I calmly said the food was not worth $18, he threw the bowl into the trash in front of me. His behavior was aggressive and intimidating—I genuinely felt uncomfortable, as if he might have been intoxicated or completely out of control. As I left, he continued cursing in the background. I strongly urge the manager or owner of this restaurant to review the security footage from 9:45 PM on 1/2/26 and take appropriate action against the server working at that time. This level of disrespect and hostility toward customers is completely unacceptable.
  • BT
    Beth Taylor-Dixon
    Jan 2, 2026
    1.0
    The rudest Chipotle in all the states I've ever visited/lived. I ordered ahead and was waiting patiently. They said they did not get my order ticket printed off. I had the confirmation code and email to show I paid for my order (from their location), even logged into my bank account to prove the money was withdrawn. Starbucks (and every other chain we visit) would kindly make the order off my receipt but Chipotle (this Chipotle) was plain rude. He said he was too busy and I should contact support. You think anyone in support is working after 7PM on a Friday night??? Nope. Chipotle just stole from me. Sent me without food I paid for. Do better. Lack of owernership and just plain decency.
  • SE
    Samantha Eckart
    Dec 26, 2025
    1.0
    Things used to be decent here. At this point, everyone is used to getting a few nasty pieces of meat whether you get chicken or steak. Unfortunately, two visits ago, my chicken had sharp pieces of bone. Not cartilage, bone. So I said fine, I'll get a veggie bowl next time to mitigate variables. Well, last visit I got a veggie bowl and the fajitas had so much disgusting char in them that I spent half my time eating picking it out of the bowl. Just a warning to anybody planning to keep their appetite through a whole meal, this isn't the place. It's genuinely concerning that employees who work with food can't consider if they would be willing to eat what they are serving.
  • SB
    shannon bradley
    Nov 24, 2025
    4.0
    A little high for a meal. It is very good and it is a large portion. Carry out window service is great. Inside service is good, efficient, but not as friendly.
  • BK
    Breanna Kay
    Nov 7, 2025
    1.0
    I ordered my food to be picked up at the window at 6:20 when I pulled up and asked my order wasn’t there the girl went and checked and I found out that since i had ordered ONCE to a different Chipotle it had sent it to the other one which I know it isn’t their fault I asked politely if there was any way we could switch it to this location and I told her it wouldn’t let me cancel my order and she was very rude and unprofessional and says in a rude tone just go over there to pick it up. Wow.. okay no sympathy and saying I am so sorry unfortunately we can’t do that and you will have to go over there to get your order nothing like that? Please do better and have people who are sympathetic because you never know what someone is going through.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Jeffersonville Town Center offer?

Chipotle Jeffersonville Town Center offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

Where is Chipotle Mexican Grill in Jeffersonville located?

It is located at 1620 Veterans Parkway, Clark, Jeffersonville, IN 47130, United States.