Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Management Concerns
Several reviews indicated a lack of effective management, with calls for better training and customer service practices.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
JH
Judith Hamilton
5 days ago
4.0
7.99 Deal is an AWESOME value. Decent food service is typical fast food . Hit n miss....
JL
Jenna Lynn
6 days ago
1.0
Terrible customer service.
EM
Ella Michelle
Feb 25, 2026
3.0
Decided to switch things up from the usual burger spot and went to Arby’s instead. I ordered a classic roast beef sandwich with curly fries, and everything tasted fresh and flavorful. The curly fries were perfectly seasoned, and my order was ready pretty quickly.
The only thing I wasn’t crazy about was that the sandwich could’ve had a little more sauce, but that’s just personal preference. Overall, it was a good experience and I’d definitely go back when I’m in the mood for something different from the typical fast food.
AS
A Guy Named Something (stonktradomus)
Jan 21, 2026
1.0
No one will answer the phone, but there was a rectangular piece of hard, translucent plastic in one of my roast beef and cheddar sandwiches. Someone really needs to be more careful there. Because if my son would have got choked in it, I would have come up there, found out who prepared the sandwich, and they'd be wishing they'd never done something like that.
So, I did get a hold of the manager, and I couldn't understand what her name was, something like Macy or Stacy, and she could not have cared any less. Sounded like a kid. We definitely won't be back.
HH
Heather
Jan 13, 2026
1.0
I went through the drive through on 1/13/2026 in Jeffersonville IN. On 10th street.
I had to call over and over for 10 min. straight before manager answered phone as someone picked up and hung up phone each time. I called right when I arrived home 25 min later and spoke to Malachi (manager) to discuss why there was no marinara sauce for the cheese sticks in the bag. He stated I could come back and get the marinara for the cheese stick but a 25 min drive is more gas and cheese stick would be ice cold by the time I arrived back home. As a manager should be making sure the employees are packing the bag correctly.
Also when I ordered two apple turnovers, I got to the front window and she stated they only had one available. Must I say the turnover was hard as a rock. He then stated that the can’t serve the turnovers hot because they will burn you and it would be a lawsuit.
Again as a manager he should be taking care of his customers and making sure his employees understand what should be put in the bag with each item or on the line checking them before handing them out.
Worst service I have ever experienced from a fast food restaurant. Smh
This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: