Pizza Hut - Closed

Reviews

• NB

  Nina Barnes

  May 4, 2021
  1.0
  You could actually deliver the items I ordered and paid for! Customer Service has been VERY POOR FROM THE STORE TO THE CUSTOMER SERVICE LINE PROVEDED ON THEIR WEBSITE!
• AM

  Amy Mohl

  Mar 28, 2021
  5.0
  Curbside was easy. Just call when you get there.
• BM

  Brandon McAfee

  Mar 18, 2021
  1.0
  Was ripped off of my money almost a year ago was double charged and still haven't gotten my money back
• JM

  Jared Moore

  Nov 13, 2019
  1.0
  Updating 9/27/2023 Didn't order from here for three years after the events I mentioned in my previous review. Ended up trying to give them another chance and they were ok for a couple of orders. Today, they showed me again why I shouldn't order from this location. Ordered a large 1 topping pie for carryout through the app. I went to the store to pick up my order and was informed that someone is scamming the store by handing out coupon codes ordering online. The guy behind the counter says the store tried to call me but got no answer. He said they canceled my order because of the area code on my cell phone number and they thought it was one of the scams. I had no record of them trying to call, so I'm certain they just saw the area code on my phone number and just canceled the order without even calling. Asked me if I wanted to place my order again and said I pass because this is the second time someone messed up because they can't comprehend one number in my area code. This is not how you retain customers, especially when I've had poor experiences before. Are you telling me you don't have any way to see my order history to confirm that I'm a legit customer? My sympathies for anyone getting scammed but you don't spit in the face of your paying customers. After this, I won't be a customer again. Fool me once, shame on you - fool me twice, shame on me. I won't be repeating my business here and I sincerely hope that every one of their legit customers that has their orders canceled does the same. This location needs to go out of business. Written 11/13/2019 Never written a review for anything. I'd give negative stars if I could. Ordered a pizza online via the website (because the app, which used to be great, completely stopped working). It was peak hours (estimated delivery was 60 minutes) but after waiting two hours without so much as a call from the driver or the store, I called the store. I was on hold for 15 minutes with never a response from an actual employee. I finally decided I was done and drove to the store myself to ask for a refund in person. I spoke with the woman who asked for my phone number to reference the order. I gave it to her and she claimed to have no record of my order. I offered to show her both my emailed receipt and confirmed for her that my card had already been charged. She asked for my phone number again and then said that they weren't able to deliver my pizza. This was nonsense as I'd been waiting more than patiently at home and received no phone calls, no one knocked, and my video doorbell wasn't triggered either - no one had shown up. She turns to the driver and he says he tried to call me but received no answer, at which point he double checks the number on the order. He called the wrong area code! How is it possible that my phone number, which is plastered all over their order form and is clearly correct on my emailed receipt, could have been mistaken? How could he not, upon arriving back at the store, have double checked and realized his mistake? The icing on the cake in this ordeal was that they said they still had the pizza and asked if I wanted it. Didn't offer to make it fresh. Offered me a luke warm pizza and didn't say sorry for our mistake. So I ask again about getting a refund and have the card I ordered with and ID ready but the woman behind the counter tells me she has to do her paperwork tonight and I'll get my money back in 3-5 days. After the failed delivery time estimate for my pizza, I wasn't having it. I asked for at least some documentation that said the order was marked cancelled. She says she can't do that. So I'll definitely be calling my credit card for this fraudulent grab of my money and I'll never be patronizing Pizza Hut as a whole ever again.
• 1J

  100/24/7 J.

  Jun 7, 2019
  3.0
  Hot food

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