When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Shelby St. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Customer experiences with service were mixed; while some praised friendly and efficient staff, others reported rude behavior and poor handling of orders.
Food Consistency
Food quality varied significantly, with some customers enjoying fresh and flavorful wings, while others complained about overcooked, poorly seasoned, or incorrect orders.
Cleanliness
The cleanliness of the restaurant received positive remarks, although there were mentions of dirty bathrooms and sticky floors.
Order Accuracy
Multiple reviews highlighted issues with order accuracy, including missing items and incorrect food preparation.
JM
Jonathon Miller
Feb 15, 2026
1.0
Went to Wingstop for the first time in i can't recall how long. I ordered an 8 piece boneless nugget. I got some of the I think hot honey dry rub. I got my food pretty quick but did not like the flavor. I walked back to the counter to ask if I could get it respun or a different flavor. The kid went to the back and asked. He came back and said we can't do that. I then said ok and threw the 7 1/2 nuggets in the trash ate my fries drank my drink and politely left. I am heavily disappointed but not surprised.
JS
Jeovany Sanchez
Feb 8, 2026
1.0
I waited over 1 hour for my order patiently because they where very busy and whoever was in charge of the online orders standing handing out food, is the reason I'm giving 1 star because I order 50 wings and was not cheap!!
I walked in asked for my order they said wasn't ready then I waited then went to counter asked again said to check the waiting area online orders checked again and still not there according to the guy and girl that were so in to the game my food was ready this whole time since I walked in and of course my food was nasty and cold from sitting out so long if they would have checked names correctly this wouldn't have happened the name AB was to difficult for them to find Do better with customer service I'm upset my guests had to wait for food and finally received but was cold and not fresh any more..The guy that was at register Black guy was very respectful and apologized for others mistake..waist of 87$
AA
ANGEL Adams
Jan 29, 2026
1.0
Every wingstop I go to they are very rude I don't know what it is about this franchise but you guys got to get it together. Another issue is they make delivery drivers. Make the drinks for the customers which I feel is like cross-contamination to a drink. That should be sealed before it goes out the door by an employee who's been working in a facility all day, who's supposed to be washing their hands all day. When it comes to delivery driver who is not washing their hands that have been driving in their cars touching things in our cars, touching everything arond us , alot of different doors without washing our hands, And your company expects drivers to make the drinks for the customers.I think it's disgusting change your policy customers beware.
MC
maliyah cornelius
Jan 16, 2026
2.0
I usually love this Wingstop, but my visit last night (Jan 15 @ 8:16 pm) was a major letdown. The food tasted rushed and was completely lacking seasoning—the worst I’ve ever had here. Whoever was in the kitchen last night needs to be moved to the register because the cooking was not up to par.
NK
Nate Koontz
Jan 11, 2026
1.0
Placed an order online and realized immediately the incorrect address was put in. Called the store and they said there was nothing they can do. Said I had to change it on the app. I explained that it was placed through the Wingstop website and was told there was nothing they could do. I told them I want to cancel the order and they said they can’t cancel the order. The confirmation email literally says if I want to cancel, to call the store. They literally told me they have no idea what to do and they can’t help me.
It was quite obvious that no one I was speaking to on the phone. Had any idea how to do anything. It was a very poor experience.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings does Wingstop Shelby St offer?
Wingstop Shelby St offers classic and boneless wings, along with tenders, available in over 11 iconic flavors including Lemon Pepper and Original Hot.
What are the operating hours of Wingstop Shelby St?
Wingstop Shelby St is open daily from 10:30 AM until 1:00 AM for dine-in, takeout, and delivery services.
Does Wingstop Shelby St provide delivery and pickup options?
Yes, Wingstop Shelby St offers in-store pickup, delivery, same day delivery, and no-contact delivery services.
Can I order wings online for delivery or carryout from Wingstop Shelby St?
Yes, you can order online for delivery or carryout via the Wingstop website or the Wingstop app available on both iOS and Android.
Are there drive-through services available at Wingstop Shelby St?
No, Wingstop Shelby St does not offer drive-through services.
What payment methods does Wingstop Shelby St accept?
Wingstop Shelby St accepts American Express, Discover, Mastercard, and Visa credit cards.
Can I find other dining options near Wingstop Shelby St?
Yes, nearby dining options include McAlister's Deli, Hooters, Bubba's 33, White Castle, Texas Roadhouse, Dunkin', Moe's Southwest Grill, and Jaggers Restaurant, offering a variety of cuisines including sandwiches, sports bar fare, pizza, burgers, barbecue, coffee, and Mexican food.
What local health and wellness services are close to Wingstop Shelby St?
Nearby health and wellness services include PT Solutions of South Indianapolis for physical therapy, Fuji Foot Spa for massage and spa treatments, Jenny Craig Weight Loss Center, Home Health Depot for medical supplies, and Stanton Optical for eyewear and optometry.
Are there any nearby retail stores where I can shop around when visiting Wingstop Shelby St?
Yes, retail options near Wingstop Shelby St include The Barbershop A Hair Salon For Men, Mattress Firm, Plato's Closet, The RoomPlace furniture store, and Aio Wireless for mobile phones.
How can nearby entertainment and leisure spots enhance my visit to Wingstop Shelby St?
After enjoying your meal at Wingstop Shelby St, you can visit nearby places such as lifestyle fitness gyms or bars like Bubba's 33 and Hooters for additional socializing and entertainment.
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