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Wingstop

4.3
(1245 reviews)

Business Details

(317) 889-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Shelby St. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
7711 Shelby St Ste A, Indianapolis, IN
46227, United States

Hours

Reviews

4.3
1,245 reviews
5 stars
883
4 stars
132
3 stars
69
2 stars
48
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; while some praised friendly and efficient staff, others reported rude behavior and poor handling of orders.

Food Consistency

Food quality varied significantly, with some customers enjoying fresh and flavorful wings, while others complained about overcooked, poorly seasoned, or incorrect orders.

Cleanliness

The cleanliness of the restaurant received positive remarks, although there were mentions of dirty bathrooms and sticky floors.

Order Accuracy

Multiple reviews highlighted issues with order accuracy, including missing items and incorrect food preparation.
  • JM
    Jonathon Miller
    Feb 15, 2026
    1.0
    Went to Wingstop for the first time in i can't recall how long. I ordered an 8 piece boneless nugget. I got some of the I think hot honey dry rub. I got my food pretty quick but did not like the flavor. I walked back to the counter to ask if I could get it respun or a different flavor. The kid went to the back and asked. He came back and said we can't do that. I then said ok and threw the 7 1/2 nuggets in the trash ate my fries drank my drink and politely left. I am heavily disappointed but not surprised.
  • JS
    Jeovany Sanchez
    Feb 8, 2026
    1.0
    I waited over 1 hour for my order patiently because they where very busy and whoever was in charge of the online orders standing handing out food, is the reason I'm giving 1 star because I order 50 wings and was not cheap!! I walked in asked for my order they said wasn't ready then I waited then went to counter asked again said to check the waiting area online orders checked again and still not there according to the guy and girl that were so in to the game my food was ready this whole time since I walked in and of course my food was nasty and cold from sitting out so long if they would have checked names correctly this wouldn't have happened the name AB was to difficult for them to find Do better with customer service I'm upset my guests had to wait for food and finally received but was cold and not fresh any more..The guy that was at register Black guy was very respectful and apologized for others mistake..waist of 87$
  • AA
    ANGEL Adams
    Jan 29, 2026
    1.0
    Every wingstop I go to they are very rude I don't know what it is about this franchise but you guys got to get it together. Another issue is they make delivery drivers. Make the drinks for the customers which I feel is like cross-contamination to a drink. That should be sealed before it goes out the door by an employee who's been working in a facility all day, who's supposed to be washing their hands all day. When it comes to delivery driver who is not washing their hands that have been driving in their cars touching things in our cars, touching everything arond us , alot of different doors without washing our hands, And your company expects drivers to make the drinks for the customers.I think it's disgusting change your policy customers beware.
  • MC
    maliyah cornelius
    Jan 16, 2026
    2.0
    I usually love this Wingstop, but my visit last night (Jan 15 @ 8:16 pm) was a major letdown. The food tasted rushed and was completely lacking seasoning—the worst I’ve ever had here. Whoever was in the kitchen last night needs to be moved to the register because the cooking was not up to par.
  • NK
    Nate Koontz
    Jan 11, 2026
    1.0
    Placed an order online and realized immediately the incorrect address was put in. Called the store and they said there was nothing they can do. Said I had to change it on the app. I explained that it was placed through the Wingstop website and was told there was nothing they could do. I told them I want to cancel the order and they said they can’t cancel the order. The confirmation email literally says if I want to cancel, to call the store. They literally told me they have no idea what to do and they can’t help me. It was quite obvious that no one I was speaking to on the phone. Had any idea how to do anything. It was a very poor experience.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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