Wingstop

Reviews

• ET

  Erica Thurmond

  Feb 1, 2026
  1.0
  If I could leave ZERO stars, I would. I ordered from this wingstop on the website for delivery. They use DoorDash as their preferred service. Fine. But then my dasher did not show up with my order. And when I texted and called the dasher there was no response. So I called the store where I was immediately put on hold for ten minutes. So I called back to back eight times before someone finally got tired of the phone ringing and picked up. I was then told that it seems like my dasher stole my food and I needed to contact DoorDash for a refund because they could not issue it from the store?? I DID NOT ORDER WITH DOORDASH. They will not be able to refund me anything because I didn’t place the order with them. The responsibility for those orders falls on the store themselves. As I read the rest of these reviews I see that this is not a “one time” situation. Someone from corporate desperately needs to step in and retrain on customer service. Google rating is in the trash along with the customer service and retention. There are too many BETTER places to eat downtown for you to treat your customer base so poorly.
• FS

  Franklin Steele

  Feb 1, 2026
  1.0
  I'd leave a zero-star review if I could. Placed a $55 order through the app to have it delivered. This is apparently a process that is outsourced to DoorDash. Get an alert that says our food has been delivered, but guess what? It isn't anywhere to be seen. So we call the store itself, hang on hold for 10 minutes, just to get hung up on. Eight calls later, finally get ahold of someone in the store, ask for a manager, and we are refused and told that our order has been *stolen* and to contact DoorDash customer service. That there is nothing they can do. Fun fact: DoorDash customer service isn't a thing! The corporate offices will be hearing about the atrocious customer service we received today. Save your money and order from Dave's or Popeyes. Lost a customer for life, and will be advising anyone who will listen to avoid this brand and shop. Absolutely ridiculous.
• PT

  payton thurlow

  Jan 23, 2026
  1.0
  Placed a delivery order and tipped well, half the food didn’t even arrived as well as drink. This store can’t even be bothered to pick up the phone. How am I supposed to get a refund? Am I just supposed to drive up to the store myself to complain in person?
• AA

  AvgJoe

  Jan 19, 2026
  5.0
  Late‑night chicken cravings hit hard around 10pm, so I wandered over to Wingstop on Pennsylvania — just a block from where I was staying. I’ll be honest, I checked the reviews beforehand and… yikes 😬. Expectations were somewhere between “meh” and “please don’t disappoint me.” But I went for it anyway and ordered through the app. And surprise: it was great. I grabbed my boneless chicken strips with sweet chili sauce and fries, headed back to my room, opened the bag, and boom — the chicken was still piping hot. Not warm. Not “kind of okay.” We’re talking fresh‑out‑the‑kitchen hot 🔥. Crunchy on the outside, juicy on the inside, and absolutely delicious. The fries were seasoned perfectly — Wingstop never misses with those. The restaurant was clean, the staff were kind, and the whole pickup process was smooth. My experience was completely different from many of the reviews I read. Honestly, I’d say give this location a shot — they delivered exactly what I needed at exactly the right time 🍗😄. #WingstopIndy #LateNightEats #ChickenWin #DowntownIndyEats
• GH

  Gerald Hommins

  Jan 6, 2026
  5.0
  We just met some new kid Enrique. Great guy. My wife and I enjoyed our conversation with him and the wings came out fast we didn’t even notice the time fly. Thanks

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