Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.9
1,442 reviews
5 stars
360
4 stars
228
3 stars
229
2 stars
174
1 star
451
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Staffing Issues
Several customers noted that the location appeared to be understaffed, leading to delays and poor customer experiences.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
- JCJason CrewsJan 4, 20261.0Once was mediocre, only gotten worse
- NENever EatDec 28, 20251.0I’ve never once made a negative review in my life, but I had to for this one, DO NOT GO HERE. I ordered online and had to wait just over an hour for my order. This was not a large order, it was $22 worth of food. Waited 20 minutes in the drive through and once I came to the first window they they told me they did not have the frosty I ordered or any lemonade whatsoever. they then told me to pull over and wait for my order. I waited for 30 minutes and they never came out to give me order. Had to go inside and ask for it, tried calling the store and no one picked up and they had a full mailbox. After I went in, I had to wait for another 10 minutes where me and the other 5 customers were ignored. It was evident by their interactions with the customers before me they were not keeping track of anyone’s order. After I got talked to them they took another couple of minutes to locate my order, come to find out they already had my food ready sitting there cold for god knows how long and only bagged up the food after I asked for it. My order included a large fry and they gave the smallest portion of fries I’ve ever seen. Everyone else in the restaurant was equally as frustrated with the poor service. The staff didn’t know anyone’s order and we all had to list off our orders. And there was not a single apology or anything said to me or anyone else. Worst place ever, with staff who clearly did not care. The guy who was at the drive through window was friendly enough but that’s really it for positives.
- JWJanessa WilliamsDec 26, 20251.0Waiting 30 minutes order two biggies only got two burgers and some cold fries and two water down lemonades yall need to do better people spending their hard earned money
- JHJoshua HillNov 15, 20254.0We were greatest with cordialality and the special order was prepared with the greatest care. My mother's emotional support dog, Peanut was allowed in the store and the staff was delighted to interact with her. The order was placed and received within in a reasonable time...about 5mins.
- PBPiper BalsisNov 9, 20251.0If i could negative star this wendys I would they got the entire order wrong all the food was cold. Lady in the drive thru couldnt take our order correctly whatsoever, got 2 biggie bags only got 1 chicken nugget and 3 orders or fries, my double stack only had one patty.
Frequently Asked Questions About Wendy's
Is Keystone Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's location at 5509 N. Keystone, Indianapolis?
This Wendy's location is open 24 hours a day, 7 days a week, from 4:00 AM to 3:59 AM the next day.
Does this Wendy's offer drive-thru service?
Yes, the Wendy's at 5509 N. Keystone offers a drive-thru that operates 24/7.
Can I order Wendy's food online or through an app?
Yes, you can order Wendy's online at https://order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Is breakfast served at this Wendy's location?
Yes, this Wendy's in Indianapolis serves breakfast, including breakfast combos, sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on N. Keystone?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
How can I contact Wendy's at 5509 N. Keystone for questions or feedback?
You can call the restaurant directly at (317) 257-5787 or reach the Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's online satisfaction survey.
Where can I find menu pricing and nutrition information for this Wendy's location?
Menu pricing and nutrition info are available on the Wendy's website at https://order.wendys.com and through their mobile app. Nutrition details update as you customize your order.
Are there nearby places where I can get other types of food near Wendy's at 5509 N. Keystone?
Yes, nearby options include Wing Zone for chicken dishes, Donut Shop for pastries, and Subway for sandwiches, all within close proximity for varied dining choices.
What nearby services can I access when visiting Wendy's on N. Keystone?
You can visit nearby automotive services like AutoZone and Michaels Motors, or enjoy fitness activities at Strength Factory gym, all conveniently located near Wendy's.
Are there any nearby entertainment or community services around Wendy's at 5509 N. Keystone?
Yes, the Storefront Theatre offers theatrical productions nearby, and community organizations like ERIOS Community Organization, Inc are also close by for engagement opportunities.