Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of responsiveness.
Order Accuracy
A significant number of customers reported incorrect orders, missing items, and overall dissatisfaction with how orders were handled.
Food Quality
Many customers complained about cold, stale, or poorly prepared food, with specific mentions of dry burgers and cold fries.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
Long Wait Times
Customers frequently mentioned excessive wait times both in the drive-thru and for food preparation, often leading to frustration.
DJ
Danni Jay
Feb 16, 2026
1.0
Honestly, I don’t care too much to do a review on a fast food restaurant because it’s just that but I have to. This lady is the rudest person I’ve ever encountered and she works the drive thru. This is the 3rd time since December she’s had an attitude over simple requests. She rolls her eyes at you, she talks about you to her coworkers right in front of you. Like why does she still have a job here? Please let her go asap because she will drive repeat customer away.
MH
Monica Holt
Feb 15, 2026
3.0
Got an apple walnut salad and the chicken was dry.
BK
brilynne kolb-o'dell
Jan 21, 2026
1.0
don’t go.
JC
Jason Crews
Jan 4, 2026
1.0
Once was mediocre, only gotten worse
NE
Never Eat
Dec 28, 2025
1.0
I’ve never once made a negative review in my life, but I had to for this one, DO NOT GO HERE. I ordered online and had to wait just over an hour for my order. This was not a large order, it was $22 worth of food. Waited 20 minutes in the drive through and once I came to the first window they they told me they did not have the frosty I ordered or any lemonade whatsoever. they then told me to pull over and wait for my order. I waited for 30 minutes and they never came out to give me order. Had to go inside and ask for it, tried calling the store and no one picked up and they had a full mailbox. After I went in, I had to wait for another 10 minutes where me and the other 5 customers were ignored. It was evident by their interactions with the customers before me they were not keeping track of anyone’s order. After I got talked to them they took another couple of minutes to locate my order, come to find out they already had my food ready sitting there cold for god knows how long and only bagged up the food after I asked for it. My order included a large fry and they gave the smallest portion of fries I’ve ever seen. Everyone else in the restaurant was equally as frustrated with the poor service. The staff didn’t know anyone’s order and we all had to list off our orders. And there was not a single apology or anything said to me or anyone else. Worst place ever, with staff who clearly did not care.
The guy who was at the drive through window was friendly enough but that’s really it for positives.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's location at 5509 N. Keystone, Indianapolis?
This Wendy's location is open 24 hours a day, 7 days a week, from 4:00 AM to 3:59 AM the next day.
Does this Wendy's offer drive-thru service?
Yes, the Wendy's at 5509 N. Keystone offers a drive-thru that operates 24/7.
Can I order Wendy's food online or through an app?
Yes, you can order Wendy's online at https://order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Is breakfast served at this Wendy's location?
Yes, this Wendy's in Indianapolis serves breakfast, including breakfast combos, sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on N. Keystone?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
How can I contact Wendy's at 5509 N. Keystone for questions or feedback?
You can call the restaurant directly at (317) 257-5787 or reach the Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's online satisfaction survey.
Where can I find menu pricing and nutrition information for this Wendy's location?
Menu pricing and nutrition info are available on the Wendy's website at https://order.wendys.com and through their mobile app. Nutrition details update as you customize your order.
Are there nearby places where I can get other types of food near Wendy's at 5509 N. Keystone?
Yes, nearby options include Wing Zone for chicken dishes, Donut Shop for pastries, and Subway for sandwiches, all within close proximity for varied dining choices.
What nearby services can I access when visiting Wendy's on N. Keystone?
You can visit nearby automotive services like AutoZone and Michaels Motors, or enjoy fitness activities at Strength Factory gym, all conveniently located near Wendy's.
Are there any nearby entertainment or community services around Wendy's at 5509 N. Keystone?
Yes, the Storefront Theatre offers theatrical productions nearby, and community organizations like ERIOS Community Organization, Inc are also close by for engagement opportunities.
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