Location.com logo
Brand Certified

Wendy's

2.9
(1445 reviews)

Business Details

(317) 257-5787

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5509 N. Keystone, Indianapolis, IN
46220, United States

Hours

Reviews

2.9
1,445 reviews
5 stars
360
4 stars
228
3 stars
230
2 stars
174
1 star
453

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of responsiveness.

Order Accuracy

A significant number of customers reported incorrect orders, missing items, and overall dissatisfaction with how orders were handled.

Food Quality

Many customers complained about cold, stale, or poorly prepared food, with specific mentions of dry burgers and cold fries.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.

Long Wait Times

Customers frequently mentioned excessive wait times both in the drive-thru and for food preparation, often leading to frustration.
  • DJ
    Danni Jay
    Feb 16, 2026
    1.0
    Honestly, I don’t care too much to do a review on a fast food restaurant because it’s just that but I have to. This lady is the rudest person I’ve ever encountered and she works the drive thru. This is the 3rd time since December she’s had an attitude over simple requests. She rolls her eyes at you, she talks about you to her coworkers right in front of you. Like why does she still have a job here? Please let her go asap because she will drive repeat customer away.
  • MH
    Monica Holt
    Feb 15, 2026
    3.0
    Got an apple walnut salad and the chicken was dry.
  • BK
    brilynne kolb-o'dell
    Jan 21, 2026
    1.0
    don’t go.
  • JC
    Jason Crews
    Jan 4, 2026
    1.0
    Once was mediocre, only gotten worse
  • NE
    Never Eat
    Dec 28, 2025
    1.0
    I’ve never once made a negative review in my life, but I had to for this one, DO NOT GO HERE. I ordered online and had to wait just over an hour for my order. This was not a large order, it was $22 worth of food. Waited 20 minutes in the drive through and once I came to the first window they they told me they did not have the frosty I ordered or any lemonade whatsoever. they then told me to pull over and wait for my order. I waited for 30 minutes and they never came out to give me order. Had to go inside and ask for it, tried calling the store and no one picked up and they had a full mailbox. After I went in, I had to wait for another 10 minutes where me and the other 5 customers were ignored. It was evident by their interactions with the customers before me they were not keeping track of anyone’s order. After I got talked to them they took another couple of minutes to locate my order, come to find out they already had my food ready sitting there cold for god knows how long and only bagged up the food after I asked for it. My order included a large fry and they gave the smallest portion of fries I’ve ever seen. Everyone else in the restaurant was equally as frustrated with the poor service. The staff didn’t know anyone’s order and we all had to list off our orders. And there was not a single apology or anything said to me or anyone else. Worst place ever, with staff who clearly did not care. The guy who was at the drive through window was friendly enough but that’s really it for positives.

Frequently Asked Questions About Wendy's

Is Keystone Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the Wendy's location at 5509 N. Keystone, Indianapolis?

This Wendy's location is open 24 hours a day, 7 days a week, from 4:00 AM to 3:59 AM the next day.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: