Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.9
1,439 reviews
5 stars
360
4 stars
228
3 stars
229
2 stars
174
1 star
448
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences highlighting long wait times and incorrect orders.
Food Quality
Many reviews mentioned cold, old, or incorrect food items, with specific complaints about missing ingredients and poorly prepared meals.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
Management Issues
Customers expressed dissatisfaction with management's handling of complaints and overall store operations, indicating a lack of leadership.
Stock Availability
Frequent complaints about the restaurant being out of popular menu items, leading to customer frustration.
- JHJoshua HillNov 15, 20254.0We were greatest with cordialality and the special order was prepared with the greatest care. My mother's emotional support dog, Peanut was allowed in the store and the staff was delighted to interact with her. The order was placed and received within in a reasonable time...about 5mins.
- PBPiper BalsisNov 9, 20251.0If i could negative star this wendys I would they got the entire order wrong all the food was cold. Lady in the drive thru couldnt take our order correctly whatsoever, got 2 biggie bags only got 1 chicken nugget and 3 orders or fries, my double stack only had one patty.
- SSShawn SamplesNov 9, 20255.0Very good food all around
- SMshirish mehtaNov 5, 20255.0Britney at this location ( 5540 north keystone, Indianapolis) was very helpful and total customer service minded. I am giving five star to her. Keeping employees like her is a main reason for Wendy's success.
- KWKween Of WandsOct 1, 20251.0Trifling service. They clearly hire anybody. Came in with my mother and immediately wished I had just taken her to another location. Clerks are far too bold in being rude. Word of advice... maybe not disrespect people when they know where you spend 8 hours of your day. Stay safe.
Frequently Asked Questions About Wendy's
Is Keystone Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Indianapolis, IN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Indianapolis, IN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (317) 257-5787.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Keystone Wendy’s serve breakfast?
Yes, this Wendy’s location in Indianapolis, IN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Wendy's location at 5509 N. Keystone, Indianapolis?
This Wendy's location is open 24 hours a day, 7 days a week, from 4:00 AM to 3:59 AM the next day.
Does this Wendy's offer drive-thru service?
Yes, the Wendy's at 5509 N. Keystone offers a drive-thru that operates 24/7.
Can I order Wendy's food online or through an app?
Yes, you can order Wendy's online at https://order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Is breakfast served at this Wendy's location?
Yes, this Wendy's in Indianapolis serves breakfast, including breakfast combos, sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on N. Keystone?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
How can I contact Wendy's at 5509 N. Keystone for questions or feedback?
You can call the restaurant directly at (317) 257-5787 or reach the Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's online satisfaction survey.
Where can I find menu pricing and nutrition information for this Wendy's location?
Menu pricing and nutrition info are available on the Wendy's website at https://order.wendys.com and through their mobile app. Nutrition details update as you customize your order.
Are there nearby places where I can get other types of food near Wendy's at 5509 N. Keystone?
Yes, nearby options include Wing Zone for chicken dishes, Donut Shop for pastries, and Subway for sandwiches, all within close proximity for varied dining choices.
What nearby services can I access when visiting Wendy's on N. Keystone?
You can visit nearby automotive services like AutoZone and Michaels Motors, or enjoy fitness activities at Strength Factory gym, all conveniently located near Wendy's.
Are there any nearby entertainment or community services around Wendy's at 5509 N. Keystone?
Yes, the Storefront Theatre offers theatrical productions nearby, and community organizations like ERIOS Community Organization, Inc are also close by for engagement opportunities.