Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.9
820 reviews
5 stars
190
4 stars
161
3 stars
128
2 stars
76
1 star
265
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and long wait times.
Food Quality
Customers reported inconsistent food quality, with issues such as cold fries, incorrect orders, and food prepared in old grease.
Operational Issues
Frequent complaints about the restaurant being closed during posted hours, drive-thru not operating, and staff being unresponsive.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty dining areas and food preparation issues.
Availability of Menu Items
Customers often found that menu items were unavailable, leading to dissatisfaction with their orders.
- TSThaer ShoumanNov 11, 20251.0Hate leaving bad reviews but the experience motivated me to. Lady at the drive thru has a really nasty attitude, fries had the taste of old grease, and the drink was not what I ordered. This place definitely needs an upgrade in management and staff. I won’t make the mistake of coming back.
- EKElizabeth KliberNov 7, 20251.0Worst Wendy’s location. Was told today to come back later because for whatever reason they couldn’t take my order. I’ve had many attempts with this place, and every time I go, it’s a terrible experience. This location needs to be SHUT DOWN. Avoid it at all costs.
- PQPaco QwertySep 12, 20251.0Absolutely rude- Needed a second to order food, and the person taking our order said "You could order it all at once" so we left
- DMDouglas MeisselSep 6, 20253.0Frosty are the only redeeming qualities
- JMJustin MooneyJul 28, 20251.0Came 30 minutes before closing and they wouldn't take my order
Frequently Asked Questions About Wendy's
Is Zionsville Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Indianapolis, IN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Indianapolis, IN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (317) 824-0236.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Zionsville Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Indianapolis, IN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of Wendy's at 5620 West 86th Street, Indianapolis?
Wendy's is open daily from 6:30 AM to 1:00 AM, including drive-through service.
Does this Wendy's location offer drive-through service?
Yes, the Wendy's at 5620 West 86th Street has a drive-through open daily from 6:30 AM to 1:00 AM.
Can I order delivery from this Wendy's location?
Yes, delivery is available through Wendy's app or their website at order.wendys.com where you can enter your address to confirm availability.
How can I provide feedback or contact Wendy's at this location?
You can contact Wendy's Customer Care team via live chat or phone at 888-624-8140, fill out a customer satisfaction survey online, or call the location directly at (317) 824-0236.
Are breakfast meals served at this Wendy's?
Yes, this location serves breakfast, including combos, sandwiches, coffee, and sides available via the app or website.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
Where can I find Wendy's menu and pricing information?
Menu pricing and options can be viewed on Wendy's menu website or mobile app once you select this location.
What nearby places can I visit before or after dining at Wendy's?
Nearby places include Starbucks for coffee, Qdoba for Mexican food, and the Nail Lounge for beauty services, giving you options for a complete outing around Wendy's location.
Are there any nearby banks or financial services to Wendy's at 5620 West 86th Street?
Yes, Huntington Bank Traders Point and its Drive-Up ATM are conveniently located nearby for your banking needs while visiting Wendy's.
What other fast food options are close to Wendy's on West 86th Street?
Nearby fast food alternatives include Arby's, Jimmy John's, Noodles & Company, and Hummus Republic, providing a variety of meal choices.