Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.1
400 reviews
5 stars
59
4 stars
35
3 stars
26
2 stars
36
1 star
244
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently reported cold, poorly prepared food and missing items from their orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, contributing to a negative dining experience.
Management Issues
There were complaints about ineffective management and staff behavior, leading to a lack of accountability and poor customer service.
- DTDaJuice Show No SugarCoat Topics6 days ago5.0Brandi and amber where amazing. Unlike the other wendys, they where kind and professional. The food was made to order very fresh. I happy to say I can eat at wendys again. Its nothing like getting fresh food with great customers care. An yall know if it was a hot mess I would report it.
- KMKk MF6 days ago5.0Brandi and amber was amazing. They where kind and food was hot and fresh. I will never go to another wendys at all this is the one. Customer service on point .
- FFfactorresetDec 21, 20251.0Today around 9:50-10pm me and my family Was turned away due to " having to unload truck " and we were refused any form of food or service and were treated badly by the staff there tonight and frankly im not pleased by this service, my children shouldn't be crying and we shouldn't be hungry. Worst wendys ever.
- HRHunter Riffle (Hunter Riffle)Dec 19, 20251.0Order online and got 2 large frosty with my orders and they said they did not have frostys so I asked for something for compensation because I paided for them but didn't get them and they said no. I also didn't get the bake potato side
- CSChristopher McMillan Sr.Dec 14, 20252.0UPDATE: Attempted a 2nd visit and ordered a large drink in the app with my large meal as I was very thirsty. They handed me a small drink and the employees can't change your order or even charge me the difference to upgrade my drink! There seems to always be a challenge every time I go here. Probably not going back. Place was closed well beyond normal operating hours with no notifications posted on doors or Windows. We placed an order in the app and couldn't get anybody to help us out. After knocking on the window several times to get one of the employees attention, we were informed that they closed because they ran out of supplies. We had already paid for the order in the app.
Frequently Asked Questions About Wendy's
Is Thompson Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for drive-thru at Wendy's on Thompson Road?
The drive-thru at Wendy's on 5230 E. Thompson Road is open daily from 6:30 AM to 1:00 AM.
Is breakfast served at the Wendy's location on Thompson Road in Indianapolis?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
Can I order delivery or takeout from Wendy's on Thompson Road?
Yes, Wendy's offers delivery and takeout options. You can order via their app or at order.wendys.com by selecting this location.
What payment methods are accepted at Wendy's on Thompson Road?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I contact Wendy's on Thompson Road for feedback or questions?
You can call Wendy's directly at (317) 791-8603 or reach their Customer Care team via live chat on their contact page. Phone number: 888-624-8140.
Where can I find the menu and nutritional information for Wendy's on Thompson Road?
Menu and nutrition information are available on Wendy's official menu website or mobile app, which show up-to-date prices and allergen details.
Is Wendy's on Thompson Road currently hiring?
To check hiring status, visit the Wendy's Careers page and search for jobs in Indianapolis, IN. Positions at this location or nearby will be listed if available.
What nearby medical facilities are close to Wendy's on Thompson Road?
Nearby medical facilities include Franciscan Immediate Care - Thompson Commons and Franciscan ExpressCare in Indianapolis, providing convenient healthcare options near Wendy's.
Are there other food and dining options near the Wendy's on Thompson Road?
Yes, nearby dining options include China Buffet/e. Thompson Road, Paco's Taqueria, Super China Buffet, Dairy Queen, Jet's Pizza, and KG's Pub for various cuisines and dining experiences.
What nearby services can customers visit before or after dining at Wendy's on Thompson Road?
Customers can visit nearby places like Valvoline Instant Oil Change for vehicle service, Sam's Nail Studio for beauty treatments, or Thompson Commons Retail Center for shopping.