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Wendy's

2.9
(1278 reviews)

Business Details

(317) 791-8603

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Indianapolis, IN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Indianapolis, IN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5230 E. Thompson Road, Indianapolis, IN
46237, United States

Hours

Reviews

2.9
1,278 reviews
5 stars
319
4 stars
215
3 stars
168
2 stars
122
1 star
454

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, undercooked, or incorrect items, leading to dissatisfaction.

Management Issues

Frequent mentions of poor management and staffing problems, with calls for better training and accountability among employees.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, contributing to a negative dining experience.

Inconsistent Experience

Customers expressed frustration over the inconsistency in service and food quality, with some positive experiences overshadowed by many negative ones.
  • EV
    Erin Vanhuss
    5 days ago
    1.0
    3 employees, 2 cars in drive thru, No one in dining room. 25 mins total to get no food and a refund for wrong amount. Had us pull forward in drive thru, then brought out fountain drinks and never brought food. Waited over 15 minutes before going inside and it took 10 more minutes to get refund for a couple dollars less than what I paid. No apology.
  • DB
    DJ Brooks
    Feb 19, 2026
    1.0
    Waited in line for 20 minutes. Order never taken. Decided to go to hardees.
  • CP
    Cynthia P
    Feb 18, 2026
    1.0
    Do not go in the evening. KEEP DRIVING JUST GO TO THE WANAMAKER LOCATION. I have tried for who knows how long and get told they are not taking orders. At one point they would still take mobile orders. However here recently,when I told the lady I would park and just place a mobile she said no you can't do that. You could hear someone in the backgrounds yelling at her telling her No no no... this was around 7-8pm on 02/16/26 while they had 5 employees just sitting in the dinner doing nothing. Ill just drive to the Wendy's on wanamaker and save myself a trip, I dont even know why I keep driving to this location.
  • TG
    Tiffany Gregory
    Feb 8, 2026
    1.0
    Pulled up to the drive thru and a woman comes on and rudely says "our system is down" so we say oh does that mean we can't order? She came back on and again RUDELY said "no" with more sass than necessary. I'm not sure what a system being down has to do with cooking food but it seems rudeness is expected at this location, aside from laziness. Ridiculous
  • TF
    Thomas Avellan Films
    Feb 7, 2026
    1.0
    If I can give them - negative amount of stars across all categories I would. How hard is it to make a baked potato? The baked potato literally looked like someone squished it , no butter and no Chive as instructed. I ordered a biggie bag cheeseburger for my 6 year old nephew and there was no meat patty. I called in advance nicely to make sure to add crackers for my Chili, guess what no crackers. Also ordered and Cheeceburger deluxe and that burger was missing completely. I called back once again but asked for the manager she blames it on a weighing system. She said she was there and witness my order being made. She must be legally blind! She wouldn't take accountability! It's not Door Dash fault. Do not order delivery from here unless you want headaches and want to get pissed off.

Frequently Asked Questions About Wendy's

Is Thompson Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for drive-thru at Wendy's on Thompson Road?

The drive-thru at Wendy's on 5230 E. Thompson Road is open daily from 6:30 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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