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Numerous customers reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, undercooked, or incorrect items, leading to dissatisfaction.
Management Issues
Frequent mentions of poor management and staffing problems, with calls for better training and accountability among employees.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, contributing to a negative dining experience.
Inconsistent Experience
Customers expressed frustration over the inconsistency in service and food quality, with some positive experiences overshadowed by many negative ones.
EV
Erin Vanhuss
5 days ago
1.0
3 employees, 2 cars in drive thru, No one in dining room. 25 mins total to get no food and a refund for wrong amount. Had us pull forward in drive thru, then brought out fountain drinks and never brought food. Waited over 15 minutes before going inside and it took 10 more minutes to get refund for a couple dollars less than what I paid. No apology.
DB
DJ Brooks
Feb 19, 2026
1.0
Waited in line for 20 minutes. Order never taken. Decided to go to hardees.
CP
Cynthia P
Feb 18, 2026
1.0
Do not go in the evening. KEEP DRIVING JUST GO TO THE WANAMAKER LOCATION. I have tried for who knows how long and get told they are not taking orders. At one point they would still take mobile orders. However here recently,when I told the lady I would park and just place a mobile she said no you can't do that. You could hear someone in the backgrounds yelling at her telling her No no no... this was around 7-8pm on 02/16/26 while they had 5 employees just sitting in the dinner doing nothing.
Ill just drive to the Wendy's on wanamaker and save myself a trip, I dont even know why I keep driving to this location.
TG
Tiffany Gregory
Feb 8, 2026
1.0
Pulled up to the drive thru and a woman comes on and rudely says "our system is down" so we say oh does that mean we can't order? She came back on and again RUDELY said "no" with more sass than necessary. I'm not sure what a system being down has to do with cooking food but it seems rudeness is expected at this location, aside from laziness. Ridiculous
TF
Thomas Avellan Films
Feb 7, 2026
1.0
If I can give them - negative amount of stars across all categories I would. How hard is it to make a baked potato? The baked potato literally looked like someone squished it , no butter and no Chive as instructed. I ordered a biggie bag cheeseburger for my 6 year old nephew and there was no meat patty. I called in advance nicely to make sure to add crackers for my Chili, guess what no crackers. Also ordered and Cheeceburger deluxe and that burger was missing completely. I called back once again but asked for the manager she blames it on a weighing system. She said she was there and witness my order being made. She must be legally blind! She wouldn't take accountability! It's not Door Dash fault. Do not order delivery from here unless you want headaches and want to get pissed off.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for drive-thru at Wendy's on Thompson Road?
The drive-thru at Wendy's on 5230 E. Thompson Road is open daily from 6:30 AM to 1:00 AM.
Is breakfast served at the Wendy's location on Thompson Road in Indianapolis?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
Can I order delivery or takeout from Wendy's on Thompson Road?
Yes, Wendy's offers delivery and takeout options. You can order via their app or at order.wendys.com by selecting this location.
What payment methods are accepted at Wendy's on Thompson Road?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I contact Wendy's on Thompson Road for feedback or questions?
You can call Wendy's directly at (317) 791-8603 or reach their Customer Care team via live chat on their contact page. Phone number: 888-624-8140.
Where can I find the menu and nutritional information for Wendy's on Thompson Road?
Menu and nutrition information are available on Wendy's official menu website or mobile app, which show up-to-date prices and allergen details.
Is Wendy's on Thompson Road currently hiring?
To check hiring status, visit the Wendy's Careers page and search for jobs in Indianapolis, IN. Positions at this location or nearby will be listed if available.
What nearby medical facilities are close to Wendy's on Thompson Road?
Nearby medical facilities include Franciscan Immediate Care - Thompson Commons and Franciscan ExpressCare in Indianapolis, providing convenient healthcare options near Wendy's.
Are there other food and dining options near the Wendy's on Thompson Road?
Yes, nearby dining options include China Buffet/e. Thompson Road, Paco's Taqueria, Super China Buffet, Dairy Queen, Jet's Pizza, and KG's Pub for various cuisines and dining experiences.
What nearby services can customers visit before or after dining at Wendy's on Thompson Road?
Customers can visit nearby places like Valvoline Instant Oil Change for vehicle service, Sam's Nail Studio for beauty treatments, or Thompson Commons Retail Center for shopping.
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