Wendy's

3.4
1363 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5250 South East Street, Indianapolis, IN
46227, United States

Hours

Reviews

3.4
1,363 reviews
5 stars
448
4 stars
298
3 stars
235
2 stars
107
1 star
275

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor attitudes and lack of basic courtesy.

Food Quality

Many customers reported receiving cold, overcooked, or incorrect food items, with frequent mentions of items being unavailable.

Cleanliness

Several reviews noted unsanitary conditions in the dining area and bathrooms, contributing to a negative overall experience.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, leading to dissatisfaction and complaints about service.

Management Issues

Reviews indicated poor management practices, including lack of accountability and inadequate response to customer complaints.
  • AK
    Abby Kroics
    Jan 1, 2026
    1.0
    Workers were very rude. Food took 25 minutes when not busy. People walking in ordering after me got their food first. I was not given a reason as to why. Will not be returning. It also seems like they could step up their cleaning. Poor experience all the way around. Somehow our food was also cold? Doesn’t make sense but whatever.
  • TA
    Tiffany Anderson
    Dec 17, 2025
    1.0
    Horrible attitude tonight from woman running the front. I can be very patient with people and acknowledging that maybe they're having a bad day but from the very get go her attitude was downright horrendous. Was told it was gonna be a wait, no big deal, then I begin to order, and before I could tell her the type of chicken nuggets I was rudely interrupted with "What sauce?" Then once I got up to the window I wanted to make sure I didn't leave nothing out of my order and wanted to make sure amongst the rude interruption that my order was right. The reaction I got, you would have thought I asked her to pay for my meal, the slamming of the window when I asked, the attitude, then to repeat my order like it was the hardest thing to do. I left. Didn't bother consuming my energy around something so down right ugly. Went all the way to keystone just to find myself around those who actually know how to treat people with some human decency. Crazy part is I've never been treated like this for as long as I've come to this specific Wendy's til tonight. Red hair girl working the drive through tonight, I hope your night gets better but please learn how to treat people kindly or please seek a job where human interaction is limited for you if you cannot find it in your heart to treat people kindly.
  • DO
    Dawn O
    Dec 16, 2025
    1.0
    ONE rubber mat inside the door... no actual rugs, puddles of water ALL OVER the store, in the bathroom... just begging for a law suit..
  • OO
    OmittedMage
    Dec 1, 2025
    1.0
    Check your order before leaving. The staff won't own up to mistakes and will talk about you while you're still in earshot and then act super suprised when you call them out on it.
  • AA
    Adam
    Nov 24, 2025
    1.0
    One star is being nice. My burger was messed up. My fries were ice cold. The employees are rude as can be. I know Wendy’s is shutting down stores and this should 100% be one of the locations they shut down. I want a refund. I don’t want more terrible food in place of the terrible food I already got. I won’t eat here ever again after dealing with the rude employees and terrible food. Still waiting on a call from management but I’m not holding my breath.

Frequently Asked Questions About Wendy's

Is 31 + Powell Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's at 5250 South East Street in Indianapolis?

Wendy's is open daily from 6:30 AM to 1:00 AM.