Rally's

3.2
634 reviews

About

Fast Food RestaurantBurger JointAmerican Restaurant
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Rally's
7311 West 10th Street, Indianapolis, IN
46214, United States

Hours

Reviews

3.2
634 reviews
5 stars
225
4 stars
95
3 stars
92
2 stars
44
1 star
178

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently noted that the food is hot and fresh, with some praising specific items like fries and burgers.

Service Issues

Many reviews highlighted poor customer service, including incorrect orders, rude staff, and long wait times.

Management

Some customers mentioned improvements in service and food quality under new management, while others reported ongoing issues with staff behavior.

Cleanliness and Safety

Concerns were raised about hygiene practices, with reports of staff not wearing gloves and general cleanliness of the location.

Inconsistent Experience

Customer experiences varied widely, with some praising the service and others expressing frustration over repeated mistakes and unprofessional behavior.
  • SR
    sergio russi
    Nov 10, 2025
    5.0
    Very good hamburgers and a very affordable price love the place employees are friendly and service is really fast
  • AF
    adam ford
    Oct 5, 2025
    1.0
    Food is always hot and fresh. The cashier looks like he hates his job every week. and they seem to not be able to make your order correctly the managers always good about trying to get it fixed, but even then they’re fixing it, they still will mess it up
  • SA
    Sheena Anderson
    Aug 9, 2025
    1.0
    I recently had an extremely unpleasant experience at your [location] and feel it’s important to bring it to your attention. We had four orders and walked to the window. The staff let us stand there until we tapped on the window, at which point we were told walk-up service was “closed unless we had a bike or a wheelchair.” This felt discriminatory. When we explained we had four orders, one employee said that was fine and told us to order from the car. Once in the drive-thru, we placed two orders when another person came on the intercom and told us that was all we could order — no exceptions. This directly contradicted what we were told moments earlier. The same employee who gave us permission to order four meals then got on the intercom and was rude and disrespectful. When I told him I would be contacting corporate, he said he didn’t care because they are a franchise and I would “get the same lady” who was also rude. They claimed they couldn’t take more orders because there was a line of cars, yet there were no cars behind us. One of the young employees even told us to reverse and get out of their line.On top of this, none of the staff were wearing gloves or hairnets, which raises serious food safety concerns. The entire experience was unprofessional, unpleasant, and unacceptable.The final straw was when a lady told us we could pull up to get our food — but by then, I no longer wanted anything from a business that treats customers this way. I will not be returning to this location and will be sharing this experience publicly to warn others.I hope action is taken to address the rudeness, conflicting information, and lack of proper hygiene protocols at this location. I’ll be calling the health department on Monday.
  • JE
    Jaylen Edwards
    Jul 29, 2025
    1.0
    Super friendly 100 percent, came after work to get sum burgers and fries, got it wrong, the service didn’t care after asking them to fix it, they closed the window, as I was waiting for my order two males a black and a white guy had a throat tattoo pretty sure wings and the black male tall lightskin kid with a durag and gap laugh smoking a blunt, but I can’t get my food right unacceptable.
  • CR
    cameron Ridenour
    Jul 25, 2025
    5.0
    The female manager today went above and beyond! Customer service you rarely find in today’s restaurants!!

Frequently Asked Questions About Rally's

What are the operating hours of Rally's at 7311 West 10th Street?

Rally's is open daily from 10:00 AM to 2:00 AM.

Does Rally's offer drive-thru and take out services?

Yes, Rally's offers both drive-thru and take out services for your convenience.