Pizza Hut

Reviews

• TW

  Tammy Wallace

  Oct 29, 2025
  5.0
  Today is my daughter birthday and I order from Shadeland Pizza Hut Which I order at 2:32 PM and been trying since four but I called the Emerson Way, Pizza Hut and Miss Gina help Me and she reached out to them to tell them that I’ve been calling since 2:32 PM took the time to call and was very polite even if I wasn’t her customer very polite. You could tell that she was really wanted to help me get my order together, which that Shadeland Pizza Hut just told me to deal with it and hung up in my face so I appreciate you Miss Gina for trying to get a hold of somebody to help me take care of this situation I had with the other Pizza Hut. I wish you was in my area where I would’ve ordered from y’all if y’all want great customer service Emerson Pizza Hut is it is where it at again thank you again, Miss Gina.
• TA

  Tabitha Anderson

  Oct 20, 2025
  5.0
  Outstanding customer service!! Very professional and courteous about my wants the night crew was fantastic!!
• JS

  Jennifer Schutte

  Sep 11, 2025
  4.0
  The time estimate for when the food would be ready was off by about 5 minutes and had to wait when I arrived at the restaurant. My 2 pizzas where switched in error (2-topping meat pizza was supposed to be the Detroit-style and the half ham/half sausage was supposed to be thin crust - they were the other way). No one answered the phone when I called to complain. The waitress who answered the pick-up window was absent of a friendly face/demeanor. On the brighter side, the family order of bread sticks were the best tasting we had ever had to date!
• JT

  Jackie Torongeau

  Sep 6, 2025
  5.0
  Love this store
• KJ

  Kristi Jarvis

  Aug 21, 2025
  5.0
  I was absolutely going to leave a negative review after I placed an order last night that was never delivered and the store closed without notifying me. This afternoon I spoke to a very kind, helpful, and lovely young woman named Alliah (spelling?). This girl went above and beyond!! She listened to my complaint fully, she attempted to reach her manager who had already left for the day, when they didn’t answer, she took my info and offered to call me back when she received a response. I was sure I was going to have to call back again tomorrow, so imagine my surprise when she called me back! She informed me that a refund had been processed and to make things right she offered to send me out another pizza to make up for it, at no charge to me! As a sales manager myself, it truly meant a lot that she was willing to take this extra step to keep my business. Since I was driving home from work she said I could call her back when I got home and she would send it out for me. I called a while later, she was still as polite and sweet as can be! She already had my receipt and knew what my order was. I would hire this young lady in my furniture store in a heartbeat!! Not only did she win me over and resolve the situation, she validated my frustration, she remained calm, and she retained a customer. Kudos! As a person who makes a living making customer service issues better, I was amazed at how she handled the situation! Thank you!!! This young lady not only deserve a raise, she deserves a promotion!! This is someone who will make an amazing management partner one day.

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