Papa Johns Pizza

3.6
405 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Indianapolis, IN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Indianapolis pizza for any occasion. Call us for pizza delivery in Indianapolis or stop by 3915 South Madison Ave for carryout to order the best pizza in Indianapolis, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
3915 South Madison Ave, Indianapolis, IN
46227, United States

Hours

Reviews

3.6
405 reviews
5 stars
190
4 stars
59
3 stars
41
2 stars
19
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being helpful and friendly, while others reported rude and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality; some customers enjoyed the pizza while others reported issues with undercooked or poorly made items.

Delivery Issues

Numerous complaints regarding delayed deliveries and cold food upon arrival.

Positive Experiences

Several customers expressed satisfaction with their orders, highlighting good food and prompt service in some instances.
  • KJ
    Kimberly Jaggers
    Jan 5, 2026
    5.0
    Food was fresh and topping was plenty
  • KC
    Kimberly Carnes
    Jan 2, 2026
    4.0
    Pizza was great as usual
  • PT
    Phyllis T
    Dec 28, 2025
    5.0
    The food was awesome the employees were friendly Cindy and Fernando were amazing thank you for ur amazing customer service
  • HR
    Heather Richards
    Dec 1, 2025
    1.0
    Im appalled by my service and the quality of my food with today's order. I ordered 3 large pizzas 2 order go garlic parm breadsticks and 4 orders of wings. $100 is what I spent.When the DoorDash driver shows up with 3 boxes and that's it .knowing that we are missing stuff.... I call the store and advise her that I am missing half my order. she says ya its right here we tried to catch the driver but he was gone by the time I got out the door....You couldn't call him? or call me and say hey when he gets there have him come back and get the rest of your food? But you will have to come and get it. So after paying the delivery fee my husband has to go get the remaining food (4 orders wings and an order of breadsticks and our sauces). I open the boxes that was delivered and when I tell u the pizzas were horrible.. No toppings on them at all. The cheese wasn't even all the way to the crust. there were exactly 4 pepperoni on my large pizza. no garlic parm sauce on my breadsticks and the wings were in the same condition as the rest of the food..... I asked for a refund and told them they can have the food back I was told that I can have $33 refund and that the food couldn't have been that bad.... Are you serious? Never again
  • LL
    Lyndsay Lightcap
    Sep 7, 2025
    5.0
    You have to double check the order but usually everything comes correctly. The food is top quality even reheated. I live less than two miles away but cannot drive all the time and refuse to walk... (disabled). The place I live is really complicated but they handle directions like champs each time. The food is scorching fresh hot and they are always kind. We always get 16 wings, two big pizzas sometimes multiple toppings, and other sides, and pop. It is around 60/65 which is really good price. Tip driver 10 for being awesome. I only gave a three star for atmosphere because my friend stated when she was in the building once that she struggled to order and they were nice but rushed and short. Her order had to be fixed for something simple. I have never had anything but 5 star service.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Indianapolis?

Pizza delivery is available Monday to Thursday and Sunday from 10:00 AM to midnight, and Friday and Saturday from 10:00 AM to 1:00 AM.

Can I order pizza for carryout and what are the takeout hours?

Yes, carryout is available daily from 10:00 AM to 11:40 PM Monday to Thursday and Sunday, and until 12:40 AM on Friday and Saturday.