At Papa Johns Pizza in Indianapolis, IN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Indianapolis pizza for any occasion. Call us for pizza delivery in Indianapolis or stop by 435 North Shadeland Avenue for carryout to order the best pizza in Indianapolis, along with breadsticks, wings, and more!
Many customers reported issues with food being overcooked, undercooked, or not prepared as requested, leading to dissatisfaction.
Service Issues
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unresponsive management.
Customer Service
While some customers praised friendly staff, many expressed frustration with management's handling of complaints and issues.
Cleanliness Concerns
Several reviews mentioned unsanitary practices, such as employees handling food without gloves and overall cleanliness of the location.
Order Accuracy
A significant number of customers reported receiving incorrect orders or missing items, contributing to a negative experience.
SS
Sydney S
4 days ago
4.0
Service was pretty decent, but my cheese pizza was a little over baked.
AG
Ashley Gammons
Nov 16, 2025
5.0
Kirsten, As well as her Manager and the rest of the team over at the Shadeland location, we’re absolutely amazing this evening. I had placed an order last night through a delivery service and they completely dropped a ball. Literally had a cat all in my box of pizza That was left on the ground…. I called to the location. They said bring the pizza back they will make it right. And they absolutely did. Thank you guys so much. You all are amazing.! Signed the girl with the cat pizza ;)
JC
Jamie Carmack
Nov 11, 2025
1.0
My husband went to place order and he was told they was out of sauce for cheese sticks? So we had to order plain bread sticks which were dry and had no flavor. Then the pizza we had felt like it was double charged because of the price. Everyone was unfriendly and hateful.
JP
Jason Parr
Nov 8, 2025
1.0
Always the worst. Hardly any toppings and they overcook it so it bubbles up. Don't settle for this junk. You are worth more
AA
Arrays
Oct 24, 2025
2.0
I used to get papa johns all the time here but the last 3 times the pizza is overcooked in my option now and it doesn’t taste the same like it used to so its really not worth getting it anymore sadly it used to be one of my favorite pizza spots
What are the regular delivery hours for Papa Johns Pizza at 435 North Shadeland Avenue?
Delivery is available Monday through Thursday and Sunday from 10:00 AM to 12:00 AM, and on Friday and Saturday from 10:00 AM to 1:00 AM.
When is Papa Johns Pizza closed for holidays?
Papa Johns Pizza is closed on December 25, 2024. On December 24, 2024, and December 31, 2024, it operates from 10:00 AM to 12:00 AM, and on January 1, 2025, from 10:00 AM to 12:00 AM.
What services does Papa Johns Pizza offer?
They offer delivery, takeout, order ahead, dinner, lunch, and dessert services.
What types of food products can I order at Papa Johns Pizza?
You can order pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Does Papa Johns Pizza offer contactless delivery?
Yes, Papa Johns Pizza offers no-contact delivery service for customer safety.
Where is Papa Johns Pizza located?
Papa Johns Pizza is located at 435 North Shadeland Avenue, Indianapolis, IN 46219, USA.
What are the takeout hours at Papa Johns Pizza?
Takeout is available Monday to Thursday and Sunday from 10:00 AM to 11:40 PM, and on Friday and Saturday from 10:00 AM to 12:40 AM.
Is there a way to order Papa Johns Pizza online for delivery or pickup?
Yes, you can order online at https://www.papajohns.com/order/viewStoreMenu/DELIVERY/BUSINESS/233 for delivery or at https://www.papajohns.com/order/viewStoreMenu/CARRYOUT/BUSINESS/233 for carryout.
What nearby food options are available around Papa Johns Pizza?
Nearby you can find White Castle, a fast food restaurant, and another Papa John’s Pizza location, both offering additional dining choices.
What nearby services might be useful for someone visiting Papa Johns Pizza?
Visitors can access services like Chase Bank for banking needs and Jiffy Lube for automotive services nearby.
Are there any nearby medical facilities close to Papa Johns Pizza?
Yes, several medical providers like Megan E. Shetty, NP, and Community Physician Network - Heart and Vascular Care are near Papa Johns Pizza for health services.