At Papa Johns Pizza in Indianapolis, IN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Indianapolis pizza for any occasion. Call us for pizza delivery in Indianapolis or stop by 5500B EMERSON WAY for carryout to order the best pizza in Indianapolis, along with breadsticks, wings, and more!
Customers frequently reported long wait times, missing orders, and poor customer service experiences.
Hygiene Concerns
Multiple reviews highlighted unsanitary food handling practices by staff, raising serious health concerns.
Food Quality
Many customers expressed dissatisfaction with the quality of the pizza, citing issues like undercooked or poorly prepared food.
Staff Attitude
Reviews indicated a mix of friendly and rude staff interactions, with some customers noting unprofessional behavior.
Inconsistent Experience
While some customers praised the food and service, others reported significant issues, suggesting a lack of consistency in performance.
AN
Amber November
Feb 12, 2026
1.0
This review is strictly based off my visit from 2.11.26: My 815pm order per The tracker was ready at 757pm early. Got to store @ 807pm, the young lady at the counter could not find my order being ready. I showed my confirmation on my being ready. She looked around & said it’s coming out of the oven. I waited 12 more minutes and nothing. While waiting, the cashier needed the manager, who wore a green papa John’s hoodie with braids, twice to come enter credentials into the register. Both times, he didn’t wash his hands before returning to handled food. Then a lady & a man came in. She had braids & a dermal piercing, smelled of weed. He went to the cutting station & didn’t wash his hands. The lady who smelled of weed, came in & recruited the cashier asking her if she had her drivers licenses? I asked about my order again & He looked in the computer and saw the order was marked ready. They offered to make the order again but due to the unsanitary conditions & quality of service, I declined.
MC
Mike Cannon
Feb 9, 2026
5.0
I came in this location Doordashing on Superbowl Sunday, very busy but the staff was still very nice and keeping their composure. Natalie kept checking on my order and always smiling. These are great people!
MD
Mary Delach
Feb 8, 2026
1.0
Waited at least 25 minutes in the lobby for an order that should have been ready while employees joked around. Listened to a manager make racist remarks about the super bowl halftime show, saying they should have saved a Spanish speaking performer for a soccer game. I left without a pizza at that point
IH
Infamous Hallway
Feb 7, 2026
1.0
This place will straight up disrespect you and lie to you about your order. Waited over 20 minutes for my order, even ordered online and they never made my food. Complete waste of time and recommend never ordering from this location ever. I will call corporate.
ER
Ebony Roddy
Jan 30, 2026
1.0
I don't know what the issue is with these workers but they need to fire everybody and get a whole new crew. They're friendly for sure but I'm starting to think they can't read. I always get regular cut pizza instead of square cut like I order and tonight it was cut regular AND square so my pizza is in pieces. Also this is the 3rd time I've ordered and it tastes like they didn't use ANY pizza sauce at all i mean sooooo dry. I also ordered spicy Italian sausage and got regular sausage. I wouldn't send anyone here at all. Again the crew is friendly but don't follow directions AT ALL