Panera Bread

3.7
764 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Indianapolis is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9235 N Michigan Rd, Indianapolis, IN
46268, United States

Hours

Reviews

3.7
764 reviews
5 stars
363
4 stars
147
3 stars
77
2 stars
51
1 star
126

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, particularly in the drive-thru, with long wait times for orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in quality, such as cold or improperly prepared items.

Staff Attitude

Feedback indicated a mix of friendly and rude service, with some staff displaying a lack of attentiveness or professionalism.

Cleanliness

The restaurant was generally noted as clean, but some customers mentioned issues with restroom cleanliness and stocking.
  • LK
    Luca Kim
    1 day ago
    5.0
    Amazing! Specifically Shawn/Sean is awesome, so kind, and very sweet! My father, sister and I went to pick up a fun meal for us and my mother; and he made this visit so great!
  • SL
    Sabrina Lang
    Nov 17, 2025
    5.0
    I had an issue that Melissa (not sure if she is the manager) made right and was extremely courteous and even went out of her way to follow up with me. Very impressed with the customer service at this location.
  • KJ
    Kelsey Jividen
    Nov 16, 2025
    5.0
    I had an issue with a door dash order and the staff was more than pleasant when handling the mix up that wasn’t even their fault. They were very friendly and understanding when I came in to pick up my order myself.
  • NM
    Neil Mack
    Nov 7, 2025
    4.0
    I have not been to this place for several years. The location is not a best fit for traffic. Difficult to get in and out of the parking lot. Well the food is good for the price. I had chilly soup and the roast beef sandwich. The wife had a great salad.
  • KD
    Kevin Downs
    Oct 27, 2025
    3.0
    I decided to get Panera for something healthy last week for a coworker and myself. I ordered online and used the drive thru to pick up for convenience and time saving. The order was a salad and a sandwich and when I got there the bag was ready but they forgot the sandwich when they packed it. They had the receipt and a sticker stating that it was inspected but with no name on the sticker. I called several times before I could talk to anyone and they told me to come back and get the sandwich. It was very inconvenient and took more time than I wanted to take away from my work, but I won't be ordering from this location again. P.s. The food was good once I got it all

Frequently Asked Questions About Panera Bread

Does Panera Bread in Indianapolis accept reservations?

No, Panera Bread does not accept reservations at this location.

What meals are served at Panera Bread Indianapolis?

They serve breakfast, lunch, brunch, and dinner.