Customer Service
Rico received numerous accolades for his exceptional customer service, while other staff members were criticized for rudeness and poor management.
Food Quality
Food quality was inconsistent, with reports of stale items, incorrect orders, and unsatisfactory flavors.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty tables and unsanitary food conditions.
Staffing Issues
The location appears to be understaffed, leading to long wait times and poor service during busy periods.
Ordering Experience
Customers expressed frustration with the ordering process, including issues with mobile orders and kiosk-only service.