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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.7
(620 reviews)

Business Details

(317) 822-8385

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Indianapolis is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
110 West Washington Street, Indianapolis, IN
46204, United States

Hours

Reviews

3.7
620 reviews
5 stars
275
4 stars
129
3 stars
71
2 stars
42
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Rico received numerous accolades for his exceptional customer service, while other staff members were criticized for rudeness and poor management.

Food Quality

Food quality was inconsistent, with reports of stale items, incorrect orders, and unsatisfactory flavors.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty tables and unsanitary food conditions.

Staffing Issues

The location appears to be understaffed, leading to long wait times and poor service during busy periods.

Ordering Experience

Customers expressed frustration with the ordering process, including issues with mobile orders and kiosk-only service.
  • ST
    Sinned T.C
    Feb 10, 2026
    5.0
    Good food gr8 service no complaints
  • VV
    Veronica Vogt
    Feb 9, 2026
    2.0
    Placed my order ahead of time 11:45 for a 12:30 pick up. Order was a half salad and soup. Almost 30 mins after the pick up time did i get my food. I talked to the woman passing out the food and she said they only had 1 salad line. At this point other orders in the queue were getting filled before mine. Note to self no salad - they are always backed up at lunch but that was ridiculous. Also a place that has half the menu as salad should maybe have more than one person working the salads. ALL orders that were salads easily took twice as long and they can be made ahead so that doesn't make sense to me.
  • EF
    E Flake
    Feb 5, 2026
    5.0
    The staff and food at this location are both to notch. I ordered catering and I highly recommend it for large orders.
  • ND
    Nicole Domzalski
    Jan 3, 2026
    5.0
    Honestly this Panera Bread felt and tasted like all the others ones! I went here last night and my sandwich tasted as good as at the other locations!
  • NB
    None Yo business
    Jan 1, 2026
    2.0
    Chilli beans was half hard not tender like they usually are..the chilli was 21.49 but the grp chilli wasn't even filled all the way up French bag was the best

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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