Panera Bread

Reviews

• JL

  Jennifer Lopez

  Feb 17, 2026
  1.0
  This experience was the worst one I have had at this location yet, and the bad experiences had been stacking up since before this visit. I placed a larger order and was notified via the app that it would be a bit behind. I understood due to the size. When I picked up the order, I noticed a receipt with our itemized order on the outside that had all boxes checked off and a “signature” (more of a scribble) of a name to show that someone supposedly checked the order for accuracy. I still took the time to unpack and check the order myself due to the bad experiences I had been having lately at this location. I noticed we were missing three items: a Kitchen Sink Cookie, a Green Goddess Cobb Salad, and a French onion soup. I went to the counter and asked the manager, whose name is Rachel, if I could receive my missing items. Rachel gave me a weird look but said “okay” and kept working. I received my onion soup (with no croutons or cheese because Rachel said they didn’t have any croutons, which was weird because one of my salads had croutons in it) and Kitchen Sink Cookie, but was told to wait for my salad still. We waited a ridiculous amount of time before I asked Rachel for an estimate of when that would be done, and she said, “It’s coming up.” That definitely was a lie because we were still waiting a long time for a salad to simply be assembled. People who complained about their food not being ready got their HOT food made before me, so I knew Rachel was just playing with me, taking all this time to assemble a salad. I finally got my salad... I went to my car and something told me to check my bag. I kid you not, this half Cobb salad was filled one-quarter of the way with old lettuce and an egg. No chicken, no other toppings, or anything. I truly believed this was a joke. My coworker, who accompanied me, was in disbelief that we were served this as well, and I know Rachel looked at this salad before she put it in the bag to hand it to me. So I know she knew this salad was not correctly made. I went back inside and spoke to the very kind cashier at the front with the red hair. I asked her if there was someone above Rachel available to speak to. Even though that young lady confirmed Rachel was the only one there I could speak to, she took better care of me than that sorry excuse of a manager you have in that store did. The young lady apologized and asked if we really received that from the counter in that condition, and I said yes. She went back to the manager to say it needed to be fixed, and I saw Rachel give that poor girl an attitude and an ugly look for bringing my concern to her. Overall, it took me almost an entire hour to get a “rapid” pickup order correctly given to me, and I had to inconvenience my office staff by running late with their lunch because Panera employs rude, incompetent managers at this location. I will never recommend this place to anyone!!!! Shoutout again to the red-haired cashier at the front! That girl was so kind and understanding of the situation and helped me super fast.
• RS

  Robin Spearmon

  Feb 11, 2026
  5.0
  Food was good amazing atmosphere.
• DB

  Dawn Gardin Bauman

  Feb 9, 2026
  3.0
  When I entered I was greeted by an employee filling straws, napkins, etc. I went to the counter to place my order and she ignored me. She just kept working. I waited a while and finally askede friend waiting bfore where I could order. She said right where you were. So I went back and asked the employee where I could order and she said to wait and then she would be right with me. And they were out of all the espresso drinks!
• CB

  Chris Borsch

  Feb 3, 2026
  4.0
  Great food but a little higher priced. Overall a nice spot to grab a bite though.
• KS

  Kathleen Sanders

  Jan 31, 2026
  3.0
  Put in your own order, figure out the app, give them your e mail, phone number, find a table. Go get your own food and then bus your own table. And they want you to TIP. FOR WHAT??? I get better service at a fast food stop. If I'm going to a restaurant, I expect to get some service. Panara has become an expensive fast food stop. Chili was good but just chili no onions no cheese, no options.

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