Panera Bread

3.9
1334 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Indianapolis is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5335 E Southport Road, Indianapolis, IN
46237, United States

Hours

Reviews

3.9
1,334 reviews
5 stars
649
4 stars
304
3 stars
152
2 stars
77
1 star
152

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about incorrect items, small portions, and unsatisfactory preparation.

Cleanliness

Several customers noted issues with cleanliness, particularly in the bathrooms and dining areas.

Stock Availability

Customers expressed frustration over the frequent unavailability of menu items, leading to disappointment during visits.

Pricing Concerns

Many reviews highlighted that the prices were perceived as high relative to the quality and portion sizes of the food.
  • RH
    Rachel Hardy
    Dec 30, 2025
    3.0
    Looked at the reviews after picking up my very disappointing order. Some things sure stay the same. Closest location that I might only go to twice a year bc they are inept. Has been this way since they opened. Online ordered the Tuesday Baker’s Dozen. You would think it would come in the fancy cardboard carrier, but it instead just came with all the bagels loosely tossed in a large paper bag. Also no plastic storage bag to wrap them for later. Is that a thing anymore? I guess we’ll see how the stale everything-cinna-crunch bagels taste on NYE.
  • WW
    William “Billy” White
    Dec 17, 2025
    3.0
    I ordered my food to go and specifically asked the person at the cash register if our soup sides would come with a baguette and she said they did. They were not in the bag when I got home. (Since they are on my receipt I will have to blame the kitchen here) Also the person who waited on me, was unhelpful and to say she was not knowledgeable is an understatement. At one point she told me she wouldn't know the ingredients until it came up on her screen on my order. My French Dipper sandwich was incorrect and the dipping sauce for it was so thick with onions that I couldn't even dip my sandwich in it. (I will blame the kitchen here) The last four or five times I have been to this Panera, they have been out of iced sugar cookies which is the main reason we go to Panera in the first place. (I will blame the manager or corporate ordering for being out of stock constantly) I'm not inclined to call them first so I won't go there anymore, especially after this bad experience. When you're spending almost $30 on two people, you expect the order to be correct.
  • VL
    Van L
    Dec 12, 2025
    5.0
    I can tell the difference between baking the bread and having it shipped in, disappointing. Other than that the food's delicious. I wish they would serve the black bean soup year-round it is my favorite
  • SS
    Shannon
    Dec 10, 2025
    1.0
    Not great at all!!! way over priced and almost 19 dollars for a half sandwich and a large macaroni and cheese
  • CE
    Chloe Estle
    Dec 7, 2025
    1.0
    This Panera is terrible! The last couple times I have been very disappointed. I’ve tried again and again thinking maybe it’ll change but never does. The food quality is poor and poorly made, they are typically always out of something of some sort that I’m ordering that day. The wait for the food is quite long. And for the price- completely not worth it. I was just there and ordered a whole garden caprese sandwich. Which I typically order halves and this was almost the size of the half for twice the price.. also took a bite and realized that there was barely any ingredients on my sandwich. One side was missing half the things that it should’ve come with. The other half at least had cheese but little to none, including the other ingredients. For a $10 sandwich and basically only getting a small piece of bread and arugula I’m very displeased. Do yourself a favor and don’t come here.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the operating hours for Panera Bread on weekdays?

Panera Bread is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sundays.