Panera Bread

4.0
756 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Indianapolis is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
8616 US 31 S, Indianapolis, IN
46227, United States

Hours

Reviews

4.0
756 reviews
5 stars
389
4 stars
177
3 stars
71
2 stars
36
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed, with some praising friendly service while others report rudeness and poor customer interactions.

Food Quality

Food quality is generally appreciated, but there are complaints about portion sizes, incorrect orders, and some items being out of stock.

Cleanliness

Multiple reviews highlight issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.

Atmosphere

The atmosphere is described as inviting by some, but others report it feeling cramped and unwelcoming due to staff behavior.
  • EW
    Elizabeth Wilhite
    1 day ago
    5.0
    I've been going to Panera for years. I did drop off for a time due to the old building not having great parking or a drive thur. I have mobility issues and it could be somewhat difficult to get a parking place. I did rejoin the Sip Club when they moved to their new building. I use the drive thur a few times a week for my drinks. They have better parking, so I will come in to at least once a week or so. Their Harvest salad is really good. The squash soup also. Brownies and sugar cookies are a must for dessert. The staff are friendly and quick. Sometimes the restaurant is a little messy when they're busy only because they can't get out to clean up after messy people. Michelle, the assistant gm, is awesome. She's always friendly and shows she cares. I've been there enough she knows my voice in the drive thur and pretty much knows my order before I place it.
  • DD
    DeLynn DeHardt
    Jan 2, 2026
    5.0
    I got the Green Goddess grilled chicken salad & it was excellent. I only gave service 4 stars because you serve yourself, but help is fast & friendly if you have to wait on something. Comfortable, clean, casual atmosphere. I only wish there was a sidewalk from the nearby hospital, which I have to visit frequently, to the restaurant. You have to go all the way around to Shelby & head back around to the restaurant from the north by car.
  • TT
    Terra
    Dec 24, 2025
    5.0
    Michael C the manager was very nice.. Love the location staff is friendly food is always fresh.
  • KK
    Keevers Kitchen
    Dec 16, 2025
    4.0
    I was very excited about the new opening. While at our first visit. After we entered our order, someone yelled my name. I turned and a gentleman asked if we could take the food to go, since they closed in 22 minutes. I agreed but felt as if I didn't have a choice. Not exactly what I had hoped for from our first visit. The food was good and everyone was very polite. Being in the food industry for more than 30 years, I would never want my employees to suggest that I take my order to go rather than eat at the restaurant. Not customer service orientated. Just left me feeling a bit disappointed and wanted the owners to be aware!
  • CF
    chris fullen
    Dec 10, 2025
    1.0
    I have recently just been introduced panera bread and really like this chain the location near greenwood mall i have visited twice the first time the service was terrible and they where out of several items on the menu....the second was at lunchtime and the place was locked up with no explanation...so I like the chain but this location sucks

Frequently Asked Questions About Panera Bread

Does Panera Bread in Greenwood accept reservations?

No, Panera Bread in Greenwood does not accept reservations.

What are the delivery hours for Panera Bread Greenwood?

Delivery is available Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 9:00 PM.