McDonald's

3.5
943 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5935 Madison Ave, Indianapolis, IN
46227, United States

Hours

Reviews

3.5
943 reviews
5 stars
341
4 stars
183
3 stars
163
2 stars
73
1 star
183

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor customer service, with many experiences of incorrect orders and unprofessional behavior.

Food Quality

There were numerous complaints about food being cold, stale, or poorly prepared, with some customers expressing dissatisfaction with the freshness of the items.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and staff not paying attention to special requests.

Speed of Service

While some customers praised the quick service, others noted long wait times and inefficiencies, particularly with drive-thru orders.
  • TG
    The Sanders Management Group
    Nov 15, 2025
    4.0
    My breakfast sandwich was good but I made the mistake of going to a location farther away from my apartment but I fixed the location after I ate my sandwich but thanks for asking
  • MM
    Madchameleon404
    Nov 14, 2025
    1.0
    Keep geting my orders wrong and even when i corrected them at the speaker. Asked for a double cheeseburger with extra cheese and a plain beef patty with no onions. What I got was two buns with ketchup onions and cheese and a box with two patties, and a bunch of onions. This isn't the first time this mcdonald's got my order wrong. I'll just go with a different mcdonald's or go somewhere that doesn't have disgruntled staff.
  • LM
    Lonnie Mitchell
    Nov 11, 2025
    5.0
    My service was awesome, and I really appreciate the fresh coffee at 7 in the evening. Keep up the great work!!
  • JK
    John Kekar
    Nov 3, 2025
    5.0
    Good service. Dining room very clean.
  • LC
    Lenell Cheek
    Oct 23, 2025
    1.0
    I went to the drive thru and I tried to use a survey code to get a buy one get one sandwich deal from doing an online survey. On line it says that you can use the code at any McDonald's, nation wide, that accepts codes. Well I was told because my original purchase hadn't been made at this particular McDonald's that I couldn't use the coupon at that store. Maybe this McDonald's should opt out of the survey if they aren't going to honor a coupon at their store. I was told their manager is tired of giving away free food. We'll technically it's not free food because you still have to buy their overpriced food. The employees made me feel like I was robbing the restaurant. I had asked ahead of time if they accept receipts with codes on from completing surveys and they said Yes but when I got to the window that's when they told me that I couldn't use that coupon at that McDonald's. In today's economy every penny counts and being a senior citizen on social security every penny counts even more. I do buy things from this McDonald's but I don't think that I'll be coming back to this one.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 5935 Madison Ave, Indianapolis?

The McDonald's at 5935 Madison Ave is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.

When is the drive-through service available at this McDonald's location?

The drive-through is available daily from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.