McDonald's

3.3
1877 reviews
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Business Details

5617 N Michigan Rd, Indianapolis, IN
46228, United States
(317) 259-7402
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5617 N Michigan Rd, Indianapolis, IN
46228, United States

Hours

Reviews

3.3
1,877 reviews
5 stars
564
4 stars
374
3 stars
341
2 stars
188
1 star
410

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

While some customers praised the freshness of the food, many complained about cold items and incorrect orders.

Staff Behavior

Several reviews highlighted rude or unhelpful staff, with some customers feeling disrespected or ignored.

Management Concerns

There were multiple mentions of poor management and inconsistent service, leading to a decline in overall customer satisfaction.

Positive Experiences

Despite the negative feedback, some customers noted friendly staff and good service during specific visits, particularly mentioning individual employees like Rico.
  • DH
    Derek Hancock
    Nov 16, 2025
    1.0
    Shorted me food, walked in and couldn't talk to anyone because of the ordering kiosks. Literally a scam restaurant
  • LH
    Luis Hernandez
    Nov 8, 2025
    2.0
    don’t go here they always forget something
  • BW
    Brian W
    Nov 8, 2025
    2.0
    My experience here was not bad except for two things, I paid for my food at the kiosk and did not get a receipt or confirmation, so I was confused rather not my order was complete, and I ordered a small fry, and there was hardly anything in the bag, the sack is already tiny at least put something in it. See photo.
  • DA
    Daniel Aguilar
    Sep 28, 2025
    1.0
    10:54 am on 9/28, horrible wait time. Went thru drivethru and waited 15 min for my food. Seems excessive
  • TR
    Tiffany Russell
    Sep 28, 2025
    1.0
    If I could give it 0 I would. This is by far the worst McDonald’s I have ever visited in my entire lifetime. First, we go inside and stood there for who knows how long waiting to have our order taken. No one ever came over, they just kept looking at us and went back to the kitchen. So we leave and go through the drive thru. When we get the food, the entire order is wrong. One of the McGriddles comes out with nothing in it. Literally, just two McGriddle cakes with no egg, cheese, etc. How do you give someone an empty sandwich?! Then the other one just has one single piece of sausage, no egg or cheese. The third sandwich was wrong too, but at least just the wrong thing, not missing all the ingredients. So we send it back and they tell us to pull up to wait for it. 15 minutes goes by, and nothing. We had to eventually go ask and they had forgotten about us. We were there for over 30 minutes dealing with all that. Would never recommend anyone go to this McDonald’s. I’ll never forget getting an empty sandwich ha.
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Frequently Asked Questions About McDonald's

What are the operating hours for in-store dining at McDonald's on Michigan Road?

McDonald's on 5617 N Michigan Rd operates daily from 5:00 AM to 11:00 PM for in-store dining.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM until midnight at this McDonald's.