McDonald's

3.2
1009 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9833 Fall Creek Road, Indianapolis, IN
46256, United States

Hours

Reviews

3.2
1,009 reviews
5 stars
296
4 stars
202
3 stars
170
2 stars
109
1 star
232

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, particularly during afternoon and evening shifts.

Order Accuracy

Many reviews highlighted issues with incorrect or missing items in orders, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh items while others received cold or poorly prepared food.

Management

While some praised individual managers for their kindness and professionalism, others criticized management for poor staff training and service issues.
  • AA
    ANGRYG0ATMILKER
    Nov 13, 2025
    1.0
    I came into this location on November 13 2025, the all female crew has been extremely disrespectful, catching attitudes with nearly all male customers wial treating the female base with slightly less disrespect. The food I ordered was just thrown together with little care about how the customer would react and after placing my order on the mobile app it said it was ready after 15 mins of waiting, when I arrived to pick my food up they asked if I was waiting for something and when I responded with my order number they just rolled there eyes and to me what felt like a deliberate act of disrespect took an additional 20 minutes to put my 3 items in the bag. I do not understand why it is so difficult it is to treat paying customers with civility and respect. If I could give this location a 0 star review, I would do so without hesitation. Not to mention the broken drive through menu screen that has been broken for nearly a year and a half, the stores curb appeal is amazing with well maintained exterior but the moment you walk inside the first thing you see is employees just standing around on there phones, ignoring people and the pure lack of cleanliness of the floors, drink stations, and tables. I would rather recommend people to the McDonald's near 42nd and post road befor I would this location. Not that I matter in talk of sales but I will never come to this location agian.
  • MM
    Mitchell
    Nov 13, 2025
    3.0
    Not offering biscuits and gravy at a local Indiana McDonalds should be a crime.
  • RV
    Ryan V
    Oct 31, 2025
    1.0
    Forgot an entire entree on a drive thru order and refused to refund on top of otherwise slow service.
  • JA
    Jodi Arthur
    Oct 27, 2025
    1.0
    Stopped here because the play place since they’re pretty much nonexistent. Ordered a coffee which was good. Took my toddler to use the bathroom and 1 out of 3 was clean. Blood in and all over one and feces in and all over the other!! Literally passed an employee coming out so they knew. We left after.
  • RS
    Richelle Quiroga (Shelli)
    Oct 25, 2025
    5.0
    I was actually picking up a DoorDash order so I can't comment on the food but the service was phenomenal. It took a few minutes but the staff was friendly and working together like a team. With as busy as they were it was nice to see.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.

When is the drive-through service available?

Drive-through is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.