Brand Certified
McDonald's
3.4(1701 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
9851 E Washington St, Indianapolis, IN
46229, United States
Certified by McDonald's • Feb 22, 2026
(317) 898-1156
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.4
1,701 reviews
5 stars
574
4 stars
325
3 stars
306
2 stars
137
1 star
359
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.
Staff Attitude
While some reviews praised friendly staff, many others highlighted rude behavior and poor customer service from management and employees.
Food Quality
There were numerous complaints about cold or improperly prepared food, with some customers expressing disappointment in the taste and freshness.
Cleanliness
Some customers noted that the dining area and restrooms were clean, while others reported unsanitary conditions.
Operational Issues
Customers expressed frustration over the dining room being closed during posted hours and issues with the mobile ordering system.
- DSDominic SpearsFeb 15, 20261.0Every time I order here in the evening it’s a wait. I’m fine with having to wait for fresh food cool no issue but when I’m sitting at the drive thru kiosk for 10 minutes to the wait another 10 minutes to get my food for it to be cold or wrong is absurd. This mcdicks is truly terrible
- TTToniFeb 12, 20264.0I like coming here , the food was good today but my fries were cold just a little but they remade them !
- LELAWRENCE EVANSFeb 12, 20261.0Came to order dinner and young teen with attitude cuts you off when trying to complete your order. Then I addressed it and she started taking the order next to me.
- VRVorace RaynorJan 30, 20265.0When a woman makes your Coke its extra ice cold thank you woman of McDonald's
- RJRobert Collins Jr.Jan 27, 20262.0Dining room was closed and locked at 2pm?! So the Drive thru was very busy and didn't get the attention to detail. My $10 QP meal was cold and I didn't get any napkins. Worst part, the dining room was locked! So I couldn't get inside to correct these problems!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 9851 E Washington St, Indianapolis?
McDonald's is open daily from 5:00 AM to midnight, except on Sunday when it opens at 6:00 AM.
When is the drive-through service available at this McDonald's location?
The drive-through is open from 5:00 AM to midnight Monday through Saturday, and from 6:00 AM to midnight on Sunday.
Can I order McDonald's for delivery or curbside pickup?
Yes, this McDonald's location offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.
How can I place an order from this McDonald's location online?
You can order online via their delivery URL or use the McDonald's App available on iOS and Android.
What payment options are accepted at McDonald's on E Washington St?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer WiFi and mobile ordering?
Yes, this location provides WiFi and supports mobile ordering along with mobile offers and McDelivery.
What are some nearby fast food restaurants around McDonald's at 9851 E Washington St?
Nearby fast food options include Wendy's, KFC, Chick-fil-A, Taco Bell, and Qdoba, offering variety if you're exploring different cuisines.
Where can I shop near McDonald's at 9851 E Washington St?
Cherry Tree Plaza is a nearby shopping center providing various retail options close to McDonald's.
Are there any medical or optometry services near this McDonald's location?
Yes, nearby medical services include J. L. Farr, MD, Louis Starr, MD, and dentists like East Washington Gentle Dentist and Gentle Dentist. Eyeglass World and America’s Best Contacts & Eyeglasses are nearby optometry stores.
How can nearby telecommunications stores like Verizon or T-Mobile help customers visiting McDonald's?
Nearby Verizon and T-Mobile stores offer mobile phone and telecommunications services, useful if customers need device support or new mobile plans while visiting the area.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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