Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,750 reviews
5 stars
606
4 stars
339
3 stars
309
2 stars
147
1 star
349
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, rude staff, and a lack of attention to orders, leading to a frustrating experience.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.
Cleanliness
The restaurant was often described as dirty, with unclean tables and unsanitary conditions reported by multiple customers.
Food Quality
While some customers enjoyed the food, there were numerous complaints about stale or cold items, particularly fries.
Customer Experience
Overall, the customer experience was marred by unprofessional behavior from staff and a lack of accountability for mistakes.
- MSMildred SkirvinNov 5, 20255.0Best McDonald's to go to and get fast service.
- MJM JuddNov 2, 20251.0No concern whatsoever for the customers in the restaurant. Waited over 20 min for food. Couldn't get a refill, no access to condiments such as basic ketchup. Just tell us you don't want to see customers in restaurant.
- CHCody HazelbakerOct 30, 20253.0Very slow. It seems like almost every mcdonalds is training their employees to stay away from the register and ignore customers standing there waiting.
- AMauston mOct 29, 20251.0Employees here are scanning codes off the monopoly pieces and still giving them to customers. Placed an order and all my pieces registered as already scanned.
- DWDestiny WatsonOct 25, 20251.0Attitude at the window when taking the order and attitude when they mess up the order they weren’t listening to you take. Large lady at the window very rude.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 7911 US 31 South, Indianapolis?
This McDonald's is open 24 hours a day, 7 days a week.
Is there a drive-thru available at this McDonald's location?
Yes, the McDonald's at 7911 US 31 South offers a 24/7 drive-thru service.
Can I order McDonald's for delivery or pickup?
Yes, this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.
How can I place an order online for McDonald's at this location?
You can order online via the McDonald's app available on the App Store and Google Play, or use the delivery URL https://mcdonalds.order.online/business/-5579.
What payment methods does McDonald's accept at this location?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer free WiFi and mobile ordering?
Yes, the services include WiFi, mobile ordering, mobile offers, McDelivery, drive-thru, and gift cards.
What types of food can I expect at this McDonald's?
They serve a variety of menu options including breakfast items, coffee, burgers, sandwiches, ice cream, frozen yogurt, and more, all made with quality ingredients.
What nearby restaurants can I visit around McDonald's at 7911 US 31 South?
Nearby restaurants include Ruby Tuesday, City Barbeque, Grindstone Charley's, Colorado Steakhouse, Boston Market, Noodles & Company, Steak 'n Shake, Einstein Bros. Bagels, Penn Station East Coast Subs, Wendy's, Moe's Southwest Grill, and Dunkin' Donuts.
Are there any nearby financial services or banks close to this McDonald's?
Yes, Fifth Third Bank and Western Union are nearby, providing banking and money transfer services.
Which nearby places might be useful for customers visiting McDonald's at this location?
Customers might find it convenient to visit Redbox for video rentals, Jiffy Lube for automotive oil changes, or US military recruiting centers nearby if interested in enlistment information.