McDonald's

3.6
2401 reviews
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Business Details

5140 W Washington St, Indianapolis, IN
46241, United States
(317) 241-0136
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5140 W Washington St, Indianapolis, IN
46241, United States

Hours

Reviews

3.6
2,401 reviews
5 stars
885
4 stars
526
3 stars
446
2 stars
188
1 star
356

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

While some customers praised the freshness of the food, many others complained about cold, overcooked, or incorrectly prepared items.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant and bathrooms, indicating a need for better maintenance.

Management Concerns

Customers expressed dissatisfaction with management, citing unprofessional behavior and lack of accountability for service issues.

Inconsistent Experience

Feedback indicated that customer experiences varied significantly depending on the time of day and staff on duty.
  • DD
    dre
    Nov 16, 2025
    1.0
    This frappe they made me was terrible, doesn’t even look like one and everything. Never going again.
  • NN
    Nathan
    Nov 9, 2025
    5.0
    Great place to eat great atmosphere food was fresh tables were dirty but they were busy but over all great experience had the steak cheese bagel with hash brown and coffee 10 bucks and some change
  • JD
    jj d
    Nov 8, 2025
    1.0
    this might actually be the worst mcdonald’s ever. every single time i come here they have always forgotten something or messed something up. they need new employees everytime i see inside they’re always on their phone, talking, etc. especially their night crew around 7-12 at night is always the worst. it is COMPLETELY different in the morning and before 4. this is unacceptable for a food chain that is supposed to be one of the best in the world. do better mcdonald’s.
  • ME
    Michael Entrikin
    Nov 4, 2025
    1.0
    I observed the young man handle money then walked over to the food started bagging food then went and handled the hash browns not once did he put on gloves or even wash his hands. When he handed me my food I asked him to remake everything he wanted to know why. I told him that he didn't wash your hands after handling money or put on gloves. He went to a coworker and they started speaking in Spanish and what I told him is not what he told her. She responded hatefully to me that he doesn't have to wear gloves I told her he still needs to wash his hands. She told him in Spanish to wash his hands so that I would stop crying. It will be the last time I ever spend my money here. I don't know about anyone else but I can't afford to get sick because of ignorance.
  • AO
    Andrey Olaf
    Nov 2, 2025
    4.0
    La entrada y salida es reducida y complicada
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).

Does this McDonald's offer drive-thru service?

Yes, drive-thru is available daily from 5:00 AM to 12:00 AM at this location.