McDonald's

3.2
2687 reviews
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Business Details

5199 N Keystone Ave, Indianapolis, IN
46205, United States
(317) 202-9280
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5199 N Keystone Ave, Indianapolis, IN
46205, United States

Hours

Reviews

3.2
2,687 reviews
5 stars
799
4 stars
499
3 stars
511
2 stars
299
1 star
579

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed fresh and hot food, many complained about cold, soggy, or incorrect items.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty restrooms and overall restaurant cleanliness.

Management Issues

Several reviews pointed to poor management and lack of training for staff, contributing to the overall negative experience.

Inconsistent Experience

Customers noted that experiences varied widely, with some visits being satisfactory while others were extremely disappointing.
  • DC
    Dakota Carpenter
    5 days ago
    5.0
    Was hot and fresh and line went fast. I'll definitely be back again. I was very pleased all week here. I recommend this location.
  • RJ
    Robert Collins Jr.
    Jan 3, 2026
    5.0
    This fast food restaurant is clean, comfortable, and quiet. The service staff was very polite and professional.
  • LJ
    Liz Johnson
    Dec 26, 2025
    1.0
    I placed an online breakfast order to pick up for my family. We placed it before 10:30 and they immediately cancelled our order. We arrived 2 minutes after 10:30. So when we went in to see if they could still make our order the man kept interrupting me and not allowing me to speak. He kept walking away while I was trying to tell him what the order was. He was actually grinning and laughing as I was trying to help him figure out what we could do because he wasn’t qualified enough to do that. Everytime I told him an item he would leave instead of letting me tell him the full order and have him check on all the items.
  • BC
    Bret Cooper
    Dec 22, 2025
    4.0
    It's a McDonald's. What more can I say? This one sits at the intersection of IN State Road 26 and I-65 and is just inside Lafayette so it was very very busy. I went inside to order for carry out and I'm the whole process took about 20-25 minutes. It was right around 11:30 on a Sunday so maybe that contributed to the long wait. I wouldn't suggest stopping during "normal" meal times.
  • TB
    The Big Bean
    Dec 11, 2025
    3.0
    Cool dude working the first window at 10:12 p.m. I get the greasiest, nastiest triple cheeseburgers like 80% of the time. The papers are simply soaked in grease. It's bad, and extremely consistent. Good drinks for the most part. It's the "good" mcdonalds around these parts, though. And ofc, the inside of a mcdonalds is soulless as ever. I love the kiosks, though
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 5199 N Keystone Ave, Indianapolis?

McDonald's is open from 4:00 AM to 1:00 AM Monday through Wednesday and Sunday, and from 4:00 AM to 3:00 AM Thursday through Saturday.

What time does the drive-thru open and close at this McDonald's location?

The drive-thru opens at 4:00 AM and closes at 1:00 AM Monday through Wednesday and Sunday, and stays open until 3:00 AM Thursday through Saturday.