Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,915 reviews
5 stars
869
4 stars
495
3 stars
501
2 stars
290
1 star
760
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or subpar food, with complaints about incorrect orders and food not being fresh.
Cleanliness
Some customers noted cleanliness issues, including dirty tables and unsanitary conditions.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of acknowledgment.
Inconsistent Experience
Customers experienced a wide range of service quality, with some praising friendly staff and quick service, while others reported frustrating experiences.
- AGAdrian GonzalezNov 8, 20251.0El peor lugar que puedes ir a comer el servicio fatal
- JRJessy RodriguezNov 1, 20251.0Super, super bad customer service! The employees had such a rude and arrogant attitude. I ordered and paid for two large iced caramel coffees, but when I got to the pickup window, they said, “We don’t have iced coffee.” I asked, “Why didn’t you tell me before I paid? Am I getting my money back?” and they just said, “No, we don’t have it!” — with zero apology or explanation. They were extremely rude and didn’t even want to make the drinks. When they finally did, they gave them to me hot instead of iced! Then when I showed my receipt (because I had also ordered two meals they hadn’t given me), they just said, “That’s it, what do you want?” This was today around 12:15 p.m., and it was the night shift crew — very unprofessional and disrespectful. Definitely one of the worst experiences I’ve ever had at McDonald’s.
- PCPatricia CousinOct 31, 20251.0The manager is very rude she didn't try to listen to me when I was talking to her about how I was feeling and the parking lot lights it's always dark you can't see ppl coming in or going out I feel like it will cause a car accident in the parking lot because it's too dark I was here to pick up food for a customer and this is not good.
- RIRossy IsidroOct 31, 20252.0I was at this Macdonald with my son 7.30 the team member name Bella (that what the manager say) is so rude I waited 10 for my order to b take you hear tru the headsets she is playing and laughing when I finally pull up to the 1 window she flirting with the guys beside her I ask her to repeat my order she catch an attitude quick get my money close the window I speak to the manager and it seen nothing change I like the food is good but the service after 5pm not good at all
- MMMichael McCannOct 23, 20251.0The managers at night are the worst of all locations in the area. Instead of being nice they yell they are privately owned and don't have to care about corporate. Felt racist too, the manager was saying by handing something I paid for I'd be wanting to steal.
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's is open daily from 5:00 AM to 1:00 AM.
Does this McDonald's offer delivery services?
Yes, delivery is available daily from 5:00 AM to 12:30 AM through their online ordering platform.
What types of on-site services does this McDonald's provide?
This location offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there app options available for ordering from McDonald's?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What pickup and delivery services are offered?
Services include Curbside Pickup, Delivery, Same Day Delivery, and No Contact Delivery.
Where is this McDonald's located?
It is located at 4545 W 38th St, Indianapolis, IN 46254, USA.
Are there nearby restaurants where customers can explore more dining options after visiting McDonald's?
Nearby dining options include Taqueria Oaxaca Indy (Mexican cuisine), KFC (chicken restaurant), Taco Bell (Mexican restaurant), Pizza Hut Express (pizza restaurant), Jean's Kitchen (American fast food), and Big Sharks Fish & Chicken (seafood and chicken).
Which nearby stores can customers visit for shopping after dining?
Customers can visit nearby stores such as American Furniture and Mega Furniture and Rugs Outlet 2 for furniture and shopping, as well as Indiana Lighting Center for lighting products.
Are there any nearby services that could be useful for customers visiting McDonald's?
Yes, nearby services include banking at Huntington Bank and using the Huntington Bank ATM, eyewear services at Eyeworks and Eyeglass World, automotive repair at Gil's Garage and PLS Auto, Inc., and entertainment at The Golden Nugget Indy cinema and dance club.